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Technical Support Specialist
4 months ago
Description
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Technical Support Specialist
Contract to Hire: Evanston, Illinois, US
Salary: $30.00 Per Hour
Job Code: 350449
End Date: 2024-07-07
Days Left: 24 days, 3 hours left
Apply
Strategic planning:
- Recommends, plans, and implements workplace endpoint technology initiatives.
- Manages/ coordinates projects with internal/external clients utilizing IT unit system to meet client goals. Create project plans, testing, implementation, and evaluation of systems.
- Coordinates projects with users to deliver optimum service regarding installations and maintenance of workplace endpoint technology.
- Tests, implements and evaluates systems and service results.
- Coordinates application upgrades, security patching, platform software updates.
- Leverage endpoint management technology to build shared software packages, images and policy management.
- Creates endpoint management scripts, packages, and ad hoc reporting.
- Advanced level of troubleshooting that have been escalated by junior staff.
- 3 years' experience in consulting, project management, training, technical support, or user service, in an information technology environment or similar.
- Experience as both an end-user and administrator in service areas such as user support, desktop support, help desk management, and documentation or similar.
- Experience with Linux operating system is plus.
- Balance between Windows and Mac.
- O365 and MECM
Job Requirement
- Technical Support
- Level II support
- Level III support
- Troubleshooting
- O365
- Windows
- MAC
- Ticketing
- Active Directory
- Recruiter
- Phone
- Nitin Buxani
- nitin.buxani@collabera.com
Apply Now