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Telesales Sales Concierge
2 months ago
Duration: 3+ Months
Location: Remote
Shift: Flexible to work 8-hour shifts Monday through Sunday from 8:00am to 10:00pm as per eastern zone (or as business demands) (5 days, 40 hours per week).
Job Summary:
This essential role to Direct Sales is a High-Touch role with our active members and nonmembers looking to purchase insurance from us. Strong listening skills are a must, the ability to understand the reason for customers' calls and provide the best experience while ensuring we direct and transfer them to the proper area. In addition to handling inbound calls, you will assist with outbound campaign initiatives and appointment setting and follow-up calls. This role is a support role to our sales agents.
Essential Functions:
- The essential functions listed represent the major duties of this role, additional duties may be assigned.
- Triage inbound sales calls to ensure calls are routed properly, lead information is captured in CRM and positive customer experience is delivered.
- Must Follow all compliance guidelines including proper use of script, Authentication, PHI, and DNC business processes.
- Deliver a sustained, personalized outreach approach that serves to quickly develop rapport and a trusting relationship with members through outbound campaigns.
- Assist with scheduling and callback of follow up appointments.
- High school diploma or GED.
- 0-1 years related work experience.
- Ability to make/take high volume of calls daily, utilizing exceptional call skills, with an emphasis on professionalism and first call resolution.
- Experience using computer, navigating among multiple systems and screens frequently, keyboarding and data entry skills.
- Experience with listening to and relating key information based on customers' needs and our outbound campaign to apply appropriate responses and actions.
- Experience with writing and communicating effectively within multiple communication channels including telephone and email environments.
- Ability to work flexible schedules including evenings, weekends, and holidays.
- Post high school education, including vocational, college, or related training or education within a structured schedule and work environment.
- Professional Contact Center, and/or "service advisor" role for professional product or service.
- Bilingual. (Spanish/English) preferred, but not required (25% needed).
- Experience utilizing SalesForce.com and Five 9 Telephony, or related software applications.
