Wealth Investment Services Associate

2 weeks ago


Jacksonville, Florida, United States Citigroup Inc Full time

Position Overview:

The Wealth Investment Services Associate is a pivotal role focused on delivering exceptional client service and sales support. This position is dedicated to managing and assisting both internal and external clients primarily through inbound and outbound communications while adhering to Know-Your-Customer (KYC) and Anti-Money Laundering (AML) regulations.

Key Responsibilities:

  • Accountable for providing comprehensive service and support to clients in the investment and banking sectors.
  • Effectively communicate the value proposition of products and services, ensuring alignment with client needs.
  • Respond promptly to client inquiries received via phone or email, ensuring a high level of service.
  • Own and resolve client issues through a structured process, ensuring a seamless experience.
  • Manage inquiries related to banking and investment operations, including executing unsolicited securities trades (Series 7 & 63 required).
  • Handle customer claims and complaints in compliance with FINRA and internal policies.
  • Adhere strictly to KYC/AML and other compliance requirements.
  • Foster strong relationships with clients and utilize Salesforce for effective communication.
  • Collaborate with back-office teams to secure optimal support for client needs.
  • Provide feedback to management regarding client challenges and propose process enhancements.
  • Assist clients with investment product inquiries and refer them to Financial Advisors as necessary.
  • Identify potential clients interested in establishing new accounts.
  • Execute client contact campaigns as directed by Sales Management.
  • Proactively engage with clients to understand their needs and strengthen relationships.
  • Complete all necessary training related to the role in a timely manner.
  • Evaluate risks in business decisions, ensuring the protection of the firm's reputation and compliance with applicable regulations.

Qualifications:

  • 2-5 years of experience in client service or sales within the financial services industry is preferred.
  • Prior experience in a related role that provides a solid understanding of policies and procedures.
  • Knowledge of various financial products and strong networking abilities.
  • Excellent verbal and written communication skills, with a professional demeanor.
  • A positive attitude and strong interpersonal skills, capable of thriving in a team environment.
  • Ability to work independently and make informed decisions within established guidelines.
  • Proficient in managing multiple tasks with accuracy.
  • Commitment to delivering an outstanding client experience consistently.
  • Receptive to feedback, recognizing its importance for team success.
  • Familiarity with Microsoft Office Suite (Excel, Outlook, Word) is preferred.
  • Possession of US Registered FINRA Series 7 & 63 is required; Series 66/65 is preferred.

Education:

  • Bachelor's degree required; Master's degree preferred.

Job Family Group: Consumer Sales

Job Family: Telesales



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