Current jobs related to Customer Service Specialist - Syracuse - Pathfinder Bank
-
Customer Service Specialist
4 weeks ago
Syracuse, New York, United States Service Experts Full timeLocation: East Syracuse, NYWhy You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERTService Experts Company Perks and Benefits for...
-
Customer Service Specialist
1 month ago
East Syracuse, United States Service Experts Full timeLocation: East Syracuse, NYWhy You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service Experts Company Perks and Benefits for...
-
Customer Service Specialist
2 weeks ago
East Syracuse, United States Service Experts Full timeLocation: East Syracuse, NY Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service Experts Company Perks and Benefits...
-
Customer Service Specialist
6 days ago
Syracuse, New York, United States Upstate University Hospital Full timePosition Overview: The role of a Customer Service Specialist involves managing incoming communications via phone and email for Upstate University Hospital's various services, including Medical Answering and the Transfer Center. Leveraging a comprehensive understanding of the hospital's offerings, the Specialist will accurately assess the needs of callers and...
-
Customer Service Specialist
2 months ago
Syracuse, United States Rollins Full time** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** ORKIN17409 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. Our **Customer Service Specialists** are...
-
Scheduling / Customer Service Specialist
3 months ago
Syracuse, United States Rollins Full time** Scheduling / Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** SCHED025424 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. Our **Customer Service...
-
Customer Service Specialist
18 hours ago
Syracuse, United States Pathfinder Bank Full timeJob Type Full-time Description About Us: At Pathfinder Bank, we take pride in being more than just a financial institution - we are a community-focused bank committed to building lasting connections in Central New York. As a key player in our Market, you'll have the chance to make a meaningful impact on the people and businesses in our community while...
-
Customer Service Specialist
2 months ago
Syracuse, United States NurseCore Full timeJob DescriptionJob DescriptionClient Service Specialist – Home Care and Staffing NurseCore is seeking a Client Service Specialist for our Syracuse home care and staffing office. As a national leader in home care and staffing services, we offer competitive compensation and the chance to build a rewarding and fulfilling career. If you’re motivated,...
-
Customer Support Specialist
7 days ago
Syracuse, New York, United States Kelly Services, Inc. Full timePosition OverviewAs a Customer Support Specialist, you will play a crucial role in providing exceptional service to our clients regarding fuel and propane inquiries. Your responsibilities will include:Delivering Excellent Customer Service: Address customer inquiries and issues with professionalism and care.Coordinating Service Calls: Schedule and manage...
-
Customer Support Specialist
2 days ago
Syracuse, New York, United States Kelly Services, Inc. Full timePosition OverviewAs a Customer Support Specialist, you will play a vital role in ensuring customer satisfaction by addressing inquiries related to fuel and propane services. Your primary responsibilities will include:Exceptional Customer Service: Provide high-quality assistance to customers, resolving their queries and concerns with professionalism and...
-
Customer Support Specialist
7 days ago
Syracuse, New York, United States Kelly Services, Inc. Full timePosition OverviewAs a Customer Support Specialist, you will play a crucial role in providing exceptional service to our clients regarding fuel and propane inquiries. Your responsibilities will include:Outstanding Customer Service: Addressing customer inquiries with professionalism and care.Order Management: Assisting clients with their orders and ensuring...
-
Customer Support Specialist
2 days ago
Syracuse, New York, United States Kelly Services, Inc. Full timePosition OverviewAs a Customer Support Specialist, you will play a crucial role in delivering exceptional service to our clients. Your primary responsibilities will include:Providing Assistance: Addressing inquiries related to fuel and propane services, ensuring that customers receive accurate and timely information.Order Management: Facilitating the...
-
Customer Support Specialist
2 days ago
Syracuse, New York, United States Kelly Services, Inc. Full timePosition OverviewAs a Customer Support Specialist, you will play a crucial role in delivering exceptional service to our clients regarding fuel and propane inquiries. Your primary responsibilities will include:Providing Excellent Customer Service: Address customer inquiries with professionalism and care, ensuring a positive experience.Order Management:...
-
Customer Support Specialist
6 days ago
Syracuse, New York, United States Kelly Services, Inc. Full timePosition OverviewAs a Customer Support Specialist, you will play a crucial role in providing exceptional service to our clients. Your primary responsibilities will include:Assisting Customers: Address inquiries related to fuel and propane services, ensuring clarity and satisfaction.Order Management: Facilitate the processing of orders efficiently and...
-
Service Appointment Specialist
2 days ago
Syracuse, New York, United States Rollins Full timeCustomer Service and Scheduling SpecialistJob Category: Customer Service Requisition Number: SCHED025424Job OverviewAt Rollins, our mission is to safeguard the environments where we live, work, and play.Our Customer Service Specialists embody this mission.As full-time employees, our specialists enjoy comprehensive benefits, thorough training, competitive...
-
Customer Support Specialist
7 days ago
Syracuse, New York, United States Butler America Aerospace LLC Full timeCustomer Support SpecialistLocation: East Syracuse, NYContract Duration: 24 Month ContractJob ID: #69491Compensation: $15-17 per hourWork Schedule: Monday to Friday, 8am - 5pmCompany Overview:Butler America Aerospace, LLC is a leading provider of heating and cooling solutions across North America, including Canada. We manufacture high-quality equipment and...
-
Retail Service Specialist
3 weeks ago
Syracuse, United States O'Reilly Auto Parts Full timeO'Reilly Automotive - 2100 W Genesee St [Store Manager] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas of sales, customer service, store appearance and operations; Serve in a leadership role in...
-
Customer Service Training Specialist
2 days ago
Syracuse, New York, United States National Safety Council Full timeJob OverviewThe National Safety Council is dedicated to the mission of saving lives and preventing injuries. We are currently in search of a Training Lead (CSR II) who will excel in delivering exceptional customer service while effectively training team members to manage customer interactions. If you possess a background in a contact center setting and have...
-
Customer Support Specialist
7 days ago
East Syracuse, New York, United States PDS Tech Commercial, Inc. Full timeJob Posting: Customer Support Specialist Job Title: Customer Support Specialist Job Type: Full-Time Location: Remote Shift: Standard Work Day (8 am to 5 pm) Education: High School Diploma/GED required Job Overview: We are looking for a dedicated and detail-oriented individual to fill the role of Customer Support Specialist within our Service Center. This...
-
Overnight Customer Support Specialist
2 days ago
Syracuse, New York, United States Rapid Response Monitoring Full timePosition Title: Customer Service Representative - Overnight (4x10)Department: Customer ServiceRole Overview: As a Customer Service Representative focusing on alarm monitoring, you will play a vital role in our mission to safeguard lives and property. Your responsibilities will include responding to and resolving urgent situations, ensuring that customers...
Customer Service Specialist
2 months ago
Description
Are you passionate about making a positive impact in your local community? Do you thrive in a dynamic, collaborative, and engaging work environment? If so, we have the perfect opportunity for you at Pathfinder Bank
About Us: At Pathfinder Bank, we take pride in being more than just a financial institution – we are a community-focused bank committed to building lasting connections in Central New York. As a key player in our Market, you'll have the chance to make a meaningful impact on the people and businesses in our community while developing long-lasting, trusted relationships.
Why Join Us
Community-Centric: Your role at Pathfinder Bank goes beyond being a trusted financial advisor; it's about actively contributing to the growth and prosperity of the local community we serve.
Collaborative Environment: Thrive in a fast-paced, collaborative, and engaging work environment where your ideas are valued, and teamwork is celebrated. We believe that together, we can achieve more.
Employee Support: We understand the dedication and hard work our employees put in, and we are committed to ensuring you feel supported, appreciated, and rewarded for your contributions.
Flexibility: Enjoy the flexibility of a family-friendly work environment that understands the importance of work-life balance.
What We Offer
A fulfilling and rewarding career with opportunities for growth and development.
Competitive compensation and benefits package including paid holidays, paid time off, medical (including virtual care and work-life balance services), vision, and dental insurance, a 401K with a generous match, tuition reimbursement, banking discounts, and more
The chance to be part of a bank that believes in bringing out the best in its talent.
Summary/Objectives
Customer Service Specialist (CSS) is responsible for coordinating and supervising all aspects of the CSR operations within the branch to ensure the daily activities of the CSR are performed in a timely and courteous manner. This includes managing the daily customer service operations of the branch, implementing staffing schedules, vault/cash management, performing CSR duties and identifying customer needs and cross-selling products and services to help meet those needs. Actively participates in the branch incentive program promoting and participating in a sales and service culture. Provide working leadership and guidance to CSR staff through assignment of work and by providing technical guidance.
Essential Functions
Deliver exceptional customer experiences including proactively greeting customers, smiling, using their name, and ending each interaction (whether in person or phone) by saying, "Thank you for banking with Pathfinder Bank." Maintains confidentiality of all customer records and documents.
Process a variety of retail and commercial transactions, including deposits, withdrawals, loan payments, and check cashing, in an accurate and efficient manner. Assist with support work.
Promotes the Bank's products and services and refers customers to the appropriate sales personnel. Answers customers' routine banking questions; refers complex inquiries to management.
Supervises, coaches, and mentors all CSR’s and assists or advises employees in the performance of their duties. Oversee and process all retail banking transactions for personal and commercial customers.
Maintains cash supply at each CSR station, vault and oversees vault security and teller alarm equipment.
Ensures compliance/adherence to all policies, procedures and federal regulations in order to attain a satisfactory or better branch audit.
Participate and assist CSR staff in identifying customer needs and matching needs with appropriate product or service, as well as making qualified referrals to other team members, including across lines of business.
Requirements
Required Education, Experience and Qualifications
High school diploma or equivalent
3+ years bank experience
ABA Supervisor Certificate completed or equivalent along with another non-required ABA Certificate (or equivalent)
CSR Supervisor trained and 3-6 months working shifts as supervisor on duty
Knowledge of basic platform duties including the ability to open accounts and process loans
Effective rating or higher on annual performance reviews
Excellent customer service and communication skills
Knowledgeable on CSR duties and bank policies and procedures (balancing, how to find differences, etc.)
Good leadership, training and coaching skills
#J-18808-Ljbffr
