Current jobs related to Senior Operations Client Services Specialist - Wilmington - Remote Technology Inc

  • Client Services Specialist

    1 month ago

    Wilmington, United States Associa Full time

    Job DescriptionAssocia is currently looking for a Client Services Specialist to join our Rhome team in Wilmington, NC. TheClient Services Specialistplays a pivotal role in ensuring an exceptional customer service experience for a professional property management company.This multifaceted position involves managing the reception area, coordinating...

  • Client Services Specialist

    2 months ago

    Wilmington, United States Associa Full time

    Job Description Associa is currently looking for a Client Services Specialist to join our Rhome team in Wilmington, NC. TheClient Services Specialistplays a pivotal role in ensuring an exceptional customer service experience for a professional property management company.This multifaceted position involves managing the reception area, coordinating...

  • Senior Vice President of Client Services and Investment Operations

    1 week ago

    Wilmington, Massachusetts, United States International Search Consultants Full time

    International Search Consultants is collaborating with a distinguished Wealth Management firm that operates across the United States. This organization is dedicated to delivering tailored investment management and advisory solutions to a diverse clientele, including Ultra-High Net Worth individuals, families, trusts, foundations, and endowments.The firm is...

  • Senior HVAC Service Specialist

    1 week ago

    Wilmington, Delaware, United States Sobieski Services Full time

    Become a valued member of our team as a Senior HVAC Service Specialist focused on Custom Home projects.Location: Newark, DelawareSobieski Services is a comprehensive multi-trade contractor located in Newark, Delaware, excelling in Residential, Commercial, Industrial, and Institutional installations of Plumbing, HVAC, Sheet Metal Fabrication, Duct Cleaning,...

  • Client Service Specialist

    17 hours ago

    Wilmington, Delaware, United States PrideStaff Full time

    About the RolePrideStaff is seeking a highly skilled Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will play a critical role in providing exceptional service to our clients and users seeking legal assistance.Key ResponsibilitiesClient Communication: Handle inbound and outbound calls from clients, respond to...

  • Vice President of Client Services and Investment Operations

    1 week ago

    Wilmington, Massachusetts, United States International Search Consultants Full time

    Company Overview:International Search Consultants is collaborating with a distinguished Wealth Management firm that operates across the United States. This organization is dedicated to delivering tailored investment management and advisory solutions to a diverse clientele, including Ultra-High Net Worth individuals, families, trusts, foundations, and...

  • Client Services Specialist

    1 week ago

    Wilmington, Delaware, United States Garland Thompson - State Farm Agent Full time

    Position OverviewBecome a Key Player in Our TeamWe are seeking a committed individual to become a vital part of our thriving team at Garland Thompson - State Farm Agent as a Client Services Specialist. If you have a strong desire to deliver outstanding customer support and excel in a fast-paced setting, this role offers an excellent opportunity for career...

  • Senior Vice President of Client Relations and Investment Operations

    1 week ago

    Wilmington, Massachusetts, United States International Search Consultants Full time

    International Search Consultants is collaborating with a distinguished Wealth Management firm that operates across the United States. This organization excels in delivering tailored investment management and advisory solutions to its clientele, which includes Ultra-High Net Worth individuals, families, trusts, foundations, and endowments.The firm is in...

  • Senior Operations Executive

    1 week ago

    Wilmington, North Carolina, United States By Light Professional IT Services Full time

    Position OverviewThe Senior Operations Executive plays a pivotal role in managing operations while directly engaging with clients on various aspects such as operational needs, financial oversight, schedule management, estimates, and task adjustments as stipulated by contractual agreements.Key ResponsibilitiesIn collaboration with the Program Manager, this...

  • Wealth Management Client Specialist

    2 days ago

    Wilmington, Delaware, United States International Search Consultants Full time

    Wealth Management Client SpecialistLocation: Wilmington, DEInternational Search Consultants is collaborating with a distinguished and expanding global investment firm that excels in delivering tailored investment management and advisory solutions to a diverse clientele, including Ultra-High Net Worth individuals, families, trusts, foundations, and...

  • Client Support Specialist

    1 week ago

    Wilmington, North Carolina, United States Family Dollar Full time

    Join Our Team as a Client Support SpecialistAt Family Dollar, we are looking for dedicated individuals to fill the role of Client Support Specialist. In this position, you will:Deliver Outstanding Customer Service: Ensure that every customer receives exceptional assistance and support.Engage with Customers: Welcome customers warmly and help them in selecting...

  • Senior Vice President of Client Services

    1 week ago

    Wilmington, Delaware, United States AlTi Global, Inc. Full time

    Company OverviewAlTi Global, Inc. is a publicly traded global wealth management firm dedicated to transforming innovative concepts into effective strategies and solutions. With approximately $71 billion in assets under management or advisement, our extensive network comprises around 400 professionals across three continents.We cater to a diverse clientele,...

  • Operations Training Specialist

    1 week ago

    Wilmington, Illinois, United States Constellation Full time

    *******************This Operations Training position can be filled at the Operations Training Specialist Level OR the Senior Operations Training Specialist Level. Please see minimum qualifications list below for each level************************************* **COMPANY OVERVIEW** Constellation stands as the leading producer of clean, carbon-free energy in...

  • Service Operations Specialist

    1 week ago

    Wilmington, Delaware, United States Orion Talent Full time

    Position Overview:Job Title: Service Operations Specialist Location: Wilmington, DE Working Hours: Monday to Friday, 8:00 AM - 4:30 PM Compensation: $75,000 - $80,000 + Company-provided mobile device, laptop, and service vehicle Employee Benefits: Comprehensive benefits package including Medical, Dental, Paid Time Off, and 401k Matching Travel Requirements:...

  • Client Intake Specialist

    1 week ago

    Wilmington, North Carolina, United States Speaks Law Firm Full time

    About UsSpeaks Law Firm is a reputable personal injury law practice dedicated to serving clients with compassion and professionalism. As we continue to expand our operations, we are seeking a dedicated individual to join our Intake team as a Client Intake Specialist.Role OverviewThe Client Intake Specialist will be responsible for conducting initial...

  • Client Services Specialist

    1 week ago

    Wilmington, Delaware, United States 9992 Full time

    Job OverviewPosition Scope:• This role involves participating in or occasionally leading initiatives aimed at achieving the organization's goals, enhancing cost efficiency, and contributing to capacity enhancement projects.• Assist in overseeing the inventory management system, while coordinating efforts between planners and ERP application...

  • Operations Training Specialist

    1 week ago

    Wilmington, Illinois, United States Constellation Energy Full time

    Position OverviewThis role in Operations Training can be filled at either the Operations Training Specialist Level or the Senior Operations Training Specialist Level. Below are the minimum qualifications for each level.Company OverviewConstellation Energy stands as the leading producer of clean, carbon-free energy in the nation, strategically designed to...

  • Client Relations Specialist

    4 days ago

    Wilmington, Delaware, United States Pyxai, Inc. Full time

    Job Overview POSITION SUMMARY Pyxai, Inc. is in search of a committed Client Relations Specialist to assist our financial consultants in delivering exceptional service to our clientele. This role serves as a vital support to one or more financial professionals, with responsibilities that may involve direct client interaction. The ideal candidate will engage...

  • Travel Nurse RN

    5 days ago

    Wilmington, Delaware, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN - Telemetry SpecialistAmerican Traveler is seeking a skilled Travel Nurse RN - Telemetry Specialist to join our team at HealthEcareers - Client.Job Summary:We are looking for a highly motivated and experienced Travel Nurse RN - Telemetry Specialist to work in a dynamic and fast-paced environment. As a Travel Nurse RN - Telemetry...

  • Client Care Specialist

    4 days ago

    Wilmington, Delaware, United States FYZICAL Therapy and Balance Centers Full time

    Job OverviewIf you are passionate about providing exceptional service and enjoy engaging with clients, FYZICAL Therapy and Balance Centers has an exciting opportunity for a Client Care Specialist (CCS). This role is essential to our operations, as you will be the first and last point of contact for our valued clients.As a CCS, you will be a vital part of our...

Senior Operations Client Services Specialist

2 months ago

Wilmington, United States Remote Technology Inc Full time

What this job can offer you This is an exciting time to join Remote and make a personal difference in the global onboarding space as a

Senior Client Services Specialist , joining our

EOR Operations

team.

At Remote, our ambition is to provide the best end-to-end customer experience. Working in partnership with our Client Service and Global Operations teams, you will design and execute the Employer of Record (EOR) experience for our Enterprise client(s) and their employees. You will also amplify the needs of the customer internally, by driving continuous feedback into our Operations, Product, and Customer Experience teams on ways we can better service these high-profile clients.

This role requires you to be fluent, both written and orally, in German and English.

What you bring

Fluent in German and/or Bulgarian and English (written and orally)

Client service experience: managing progressively more senior accounts, ideally for HR Saas company, and/or managing complex customer success or operations projects within a technology-driven environment.

Strong ability to manage senior-level stakeholder relationships and deliver client-focused solutions based on customer feedback.

Excellent communication and interpersonal skills, capable of collaborating cross-functionally others and directing stakeholders across multiple teams.

Deep understanding of Remote’s EOR operations, and the ability to translate customer insights into actionable feedback for product and market strategy adjustments.

Demonstrated ability to analyze, optimize, and systematically approach problem-solving and project management.

Experience with resource management across diverse internal teams - knowing how to coordinate multiple moving parts of a project into cohesive and clear stakeholder updates.

Proven success driving account/customer health and churn prevention.

Creative problem-solving abilities with the ability to get stuff done fast, and well.

Ability to adapt to a fast-paced, international work environment with a passion for having a positive impact

Understanding of the importance of documentation and the benefits of working

asynchronously

Polished and professional demeanour, and willingness to represent Remote on customer or employee facing video calls.

Familiarity with Zendesk ticketing system a plus

Key Responsibilities

Design and launch processes, workflows, and automations to drive internal efficiencies, enhance the effectiveness of the EOR Operations & Client Service teams, and deliver greater value to our largest Enterprise clients.

Oversee end-to-end project management, including ideation, execution, and evaluation of service plans, particularly focusing on onboarding, offboarding, and mobility workflows.

Develop training programs, materials, and customer journey maps to equip teams for success, fostering an environment that promotes product adoption, customer satisfaction, and high customer health scores.

Manage multiple deadlines and processes across teams, coordinating internal resources to support enterprise-level clients effectively and ensuring operational excellence in service delivery.

Regularly interface with cross-functional teams to surface and address Customer Success requirements, designing and implementing solutions that optimize customer outreach and engagement.

Drive impactful improvements in client experience through asynchronous and synchronous communication tools, developing playbooks and maintaining a client-specific knowledge base.

Influence and provide operational direction to the EOR Operations Team, directly affecting the service delivery to meet the needs of Enterprise clients.

Work closely with other key operational teams including Benefits, Tax, and Payroll, to ensure a cohesive client and employee experience.

Develop, test, and implement strategies to refine and improve employee lifecycle events, ensuring alignment with CX best practices.

Provide guidance and mentoring to junior team members on best practices in communication and operational management.

Ensure the Customer Success and Experience teams are always updated with the latest products, features, and best practices, making data-driven decisions to enhance efficiency and scale.

Develop and reinforce system standards, processes, and policies across global operations, ensuring all documentation—including terms of acceptance, program milestones, and deliverables—is regularly updated and clearly communicated.

Practicals

You'll report to:

Director, Onboarding Operations

Team:

Onboarding Operations

Location : For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify; EMEA

Start date:

As soon as possible

Remote Compensation Philosophy Remote's

Total Rewards philosophy

is to ensure fair, unbiased compensation and fair

equity

pay

along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $31,200 USD - $70,200 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

Interview with recruiter

Interview with Manager, Onboarding or Lifecycle Operations

Interview with Colleague (Language Assessment)

Interview with Director, Onboarding Operations

Interview with Director, Lifecycle Operations

Prior employment verification check

#J-18808-Ljbffr