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Associate Director of Infusion Operations

3 months ago

Broomfield, United States UnitedHealth Group Full time

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

The Operations Director contributes toward the overall development of programs and services to provide for the needs of patients, teammates, physicians, and clinicians. This position will provide strategic vision, leadership and oversight to key initiatives and/or teams, assist in definition of required outcomes and milestones, set performance targets and monitor performance relative to targets, optimize resource utilization, participate in the development of proposals and recommendations, and ensure delivery of needed results. You strategic thinking, flexibility and agility will be a key component to successfully lead and participate in development of departmental strategies tied directly to organizational goals.

Primary Responsibilities:

  • Rheumatology and Infusions. Position will identify business operations to support organic growth of the practice and infusion center.A focus of growth will be in the external infusion referral market
  • Will partner with Finance, Procurement, and RCM Teams for Budget, Forecasting and Financial Performance. Position will be responsible for setting and tracking to goals and metrics in partnership with Optum CO and OCMO goals
  • Will partner with cross-disciplinary partners and internal management to assure that Infusion Centers are reducing volatility and advantaging strategies for long-term profitability. Position will lead tams to ensure best practices are identified and implemented. Position accountable for establishing a PNT and Affordability Committee
  • Accountable for building cross-disciplinary teams to focusing on exceptional patient, provider, and staff experience. This includes responsibilities to evaluate staffing rations, stratification of scope of practice, overtime, agency usage to effectively manage labor expenses in alignment goals to fully maximize efficiencies in provider scheduling and infusion chair utilization
  • Position will assist AMD and Physician Leadership with Physician and Provider Recruitment
  • Position accountable for patient health and safety as well as Patient Experience, including developing action plans and strategies to ensure NPS are met
  • Will Collaborate with Physician Leadership and VP, this position will partner with AMD in developing Strategic Plans, implementing strategies and metrics to ensure success.Optum CO utilizes A3 Methodology
  • Works with Referrals and Patient Assistance team to achieve AR and denial rate goals
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualification:
  • 5+ years of experience in a clinical management role, preferable in the managed healthcare field
  • Health Care Operations Experience with Specialty Practices and/or ancillary centers
  • Experience in value-based programs including risk/capitation and ACO/Shared Savings
  • Solid Financial Acumen
  • Solid People/Leadership Skills with successful experience in building healthy cultures. This position will have responsibility for Physician, Patient and Staff Experience
  • Strategy background to implement growth strategies focusing on high patient and external provider satisfaction as a foundation
Preferred Qualification:
  • Lean background

Colorado Residents Only: The salary range for this role is $104,700 to $190,400 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.