Director of Banquet Operations

3 days ago


Broomfield Colorado, United States Westin Westminster Full time
Job Summary

We are seeking a highly skilled and experienced Director of Banquet Operations to join our team at the Westin Westminster. As a key member of our hospitality team, you will be responsible for overseeing the daily operations of our banquet area, ensuring exceptional customer satisfaction, quality service, and compliance with local and corporate standards.

Key Responsibilities
  • Supervise and direct a team of banquet associates, including captains, servers, lead housemen, and housemen, to ensure seamless execution of events.
  • Interview, recommend hiring, schedule, train, develop, empower, coach, and counsel team members to achieve exceptional performance.
  • Supervise the daily operations of the banquet area, including ordering and maintaining supplies, reviewing set-up and food and beverage preparation and service, to ensure compliance with local and corporate standards.
  • Meet with customers to review banquet event orders and address any changes, issues, or problems to ensure delivery of a quality product.
  • Calculate and review banquet checks to ensure accuracy and present the check to the customer for signature.
  • Monitor and control the maintenance and sanitation of the banquet areas and equipment to protect assets and ensure quality service.
  • Perform other job-related duties as assigned.
Requirements
  • 2+ years of post-high school education.
  • 3+ years of employment in a related position with this company or other organization(s).
  • Hotel experience preferred.
  • Working knowledge of HEI banquet/catering food and beverage services, policies, or operations.
  • Knowledge of computer equipment.
  • Ability to compile facts and figures in accordance with established procedures.
  • Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
  • Leadership skills to motivate and develop staff and ensure accomplishment of goals.
  • Ability to set priorities, plan, organize, and delegate.
  • Ability to work effectively under time constraints and deadlines.
  • Effective verbal and written communication skills.
Benefits

We offer a comprehensive benefit program that provides choices for your physical, mental, and financial wellness. Our benefits include competitive medical and dental programs, vision insurance, vacation and sick leave, pet insurance, and a 401(k) savings plan with matching funds.



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