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Project Specialist, Clinic Strategy and Training

2 months ago

Somerville, United States Partners Healthcare System Full time

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research. We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step. Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration. General Overview The Project Specialist for PROMs Clinic Strategy and Training supports the implementation and training, and ongoing use of the MGB Patient Reported Outcome Measures (PROMs) program at clinics and departments at an assigned set of MGB institutions, and occasionally at institutions across the MGB system. PROMs are questionnaires about the patient's own report of their symptoms, quality of life, functional status or mental health; used to improve their own care and to inform care quality improvement efforts. Reporting to the Senior Program Manager for Clinic Strategy and Training, and with additional guidance from Program Manager(s) and peers as part of a team; the Specialist also contributes to the development and ongoing improvement of PROMs clinic-oriented strategy, policies, workflows and tools that enable program conduct and use. The Specialist may also be responsible for certain other roles or projects that support the MGB PROMs program generally. A hybrid remote position: in-office approximately 2x/mo with occasional additional travel to a hospital/clinical site. Functions Include: * Deliver new clinic, update and other training as well as program best practice advice on PROMs collection and use, and the PROMs program, for all audiences (clinic staff, administrators, providers). * Assist in developing PROMs promotion and support strategies for the instutions to which one is assigned. * Support clinics' and hospitals' successful collection of PROMs and use of PROMs data, especially for specific hospital or systemwide programs that aim to improve patient care and/or meet payor, research or quality requirements * Through the use of available reporting systems and data, and the Epic electroinic health record system (EHR), (a) identify underperforming clinics and offer training and best practice support, and, where needed, assist hospital or system leaders in understanding identified issues; (b) identify exemplary clinics and identify new best practices to disseminate to program users; (c) provide information to hospital managers and leaders on PROMs activity in their institution; (d) access information on a clinic's PROMs settings in the EHR to support one's work * Contribute to and support the development of PROMS training strategy, policies, and measurement practices * Support one or more major areas of cross-program functionality such as, but not limited to: (a) The build and modification of PROMs questionnaire functionality in Epic and/or the quality assurance review thereof. (b) Program stakeholder communications (multimedia, email, web content), (c) Clinic tablet (iPad) procurement and inventory, (d) clinic review/approval process (e) questionnaire translation ordering/management; (e) Research and data initiatives * Other duties as assigned Qualifications * Bachelor's Degree * Completion of a Basic Epic MyChart200 certification within 90 days of hire 2-3 yrs. experience required in a field related to healthcare quality and safety, clinics, research, healthcare information technology or program implementation or other related field. * Preferred: Additional experience with in-clinic or healthcare patient workflows and in working with clinicians and/or administrators and clinical leaders Knowledge, Skills, Abilities * Strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization. * Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds an levels within the organization * Strong problem solving and negotiation skills; ability to prioritize work effectively with input from manager. * Quantitative/basic analytic skills to support operational decision making * Ability to effectively prepare for, conduct meetings/trainings, both formal and informal, both in-person and remote, identify post-meeting deliverables and execute on them * Must possess excellent interpersonal and business writing and communication skills, including presentation skills, and professional demeanor with excellent attention to detail and follow through, a proactive approach to problem-solving, high functioning organizational and multi-tasking skills * Ability to require minimal direction from management and possesses the ability to learn quickly, becoming competent in subject matters within area of responsibility

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