Clinical Applications Specialist

2 months ago

Somerville, United States Deep Health Somerville Full time
Job DescriptionJob Description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Clinical Applications Specialist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes.

JOB SUMMARY

The Clinical Application Specialist is crucial for enhancing clinical success and adoption of our solutions in radiology departments and facilities. This role involves offering clinical support, and gathering feedback from existing users. The Clinical Application Specialist's in-depth knowledge of radiology workflows contributes to refining the company's product offerings. This individual is responsible for achieving customer satisfaction by working with the Sales Team, Implementation Teams, Operations Team, and Customer Success Team to provide application training, product configurations, workflow recommendations, as well as many other initiatives.

You will:

  • Conduct high-quality customer training (onsite or virtual) to maximize customer satisfaction and product adoption.
  • Represent the company and participate in medical conferences.
  • Address customer complaints and support inquiries to enhance customer experience.
  • Monitor and measure customer Net Promoter Scores (NPS) for service improvement.
  • Gather customer feedback and communicate this to the customer success team.
  • Log relevant customer interactions in the CRM and/or QMS system.
  • Act as the advocate for current and future customers within the organization.
  • As applicable, maintain timelines according to the implementation plan or documented customer requests
  • Meet regularly with team / manager / customer to keep product implementation and adoption on track.
  • Escalate issues accordingly to policies and procedures.

If You Are:

  • Ability to support customer success, sales, and marketing initiatives from a clinical perspective.
  • Strong relationship-building skills.
  • Ability to work independently (home office) and as a team player.
  • Proven ability to build and maintain influential customer relationships.
  • Superb verbal and written presentation and communication skills.
  • Demonstrated ability to prioritize and balance multiple priorities and projects
  • Customer-centric mindset with a drive for understanding customer needs.

To Ensure Success In This Role, You Must Have:

  • Bachelor’s degree in a medical/pharma/science field (or equivalent level of practical technical experience in radiology).
  • At least 3 years working experience as a radiographer/application specialist/technologists/RIS/PACS Administrator
  • Advanced clinical knowledge on diagnostics is preferred.
  • Proficiency in advanced visualization software and knowledge of radiology workflows.

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