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Clinic Operations Manager

2 months ago

Phoenix, United States Southwest Center Full time

At Southwest Center, we're looking for a positive, energetic, and driven Clinic Operations Manager that will execute Southwest Center's Wellness initiatives by overseeing the operations of the front desk and back office of our busy and diverse medical clinic. This person will ensure efficient processes are in place to achieve excellent patient experience and care delivery that Southwest Center is known for and strives to achieve. Our Wellness Clinic provides primary healthcare, reproductive/sexual health, nutrition services, behavioral health services and case management for people living with HIV/AIDS and for members of the LGBTQ+ community – with a special focus on treatment, PrEP, PEP, and hormone replacement therapy (HRT). This person needs to be a motivated, multi-tasker, and have the ability to jump in where help is needed. The Clinic Operations Manager supports the Southwest Center mission of providing affirming and inclusive services to promote well-being and advance health equity for diverse communities and all those seeking compassionate care - especially people of color, LGBTQIA2S+ and Queer individuals, and those affected by HIV. What your day will look at Southwest Center:

You're responsible for hiring, orienting, and supervising the Medical Assistants and Client Care Coordinators. You serve as backup for Medical Assistants and Client Care Coordinators (Front Desk) to ensure adequate staffing and service delivery during staff absences. You will ensure compliance with all federal, state, local and funder requirements executed within the wellness clinic. You will ensure exceptional customer service is achieved through all patient interactions with the front desk and throughout their entire medical visit. You will ensure accurate insurance verification/eligibility prior to clinic visits. You will also ensure medical records management, prior authorizations processing, faxes, and compliance. You will ensure that the clinic is meeting income and expense targets as outlined in the budget. You will be drafting, evaluating, and implementing processes to improve overall operations of the Health Clinic under the direction and oversight of the Senior Director of Healthcare Operations. You will ensure that our front and back-office teams execute appropriate functions supporting the Title X program, GAP Program, PrEP Program and HIV/STI Testing. You will foster client focused care such as obtaining, communicating, and recording patient related information including vital signs, drug allergies, medications, medical histories, and reason for visit in Electronic Health Records (EHR, EClinicalWorks) in a timely manner. You will manage and constantly evaluate the relationship with onsite Lab services to ensure adequate patient care and services are always maintained. You will ensure that all financial reports, including annual budgets and sliding fee scales, are submitted in a timely manner, ensure that encounter data is submitted in a timely manner and revised, as necessary. You will review the Center's financial statements weekly with the Senior Director of Healthcare Operations, identifying and resolving issues with income (insurance receivables, patient accounts receivable) and clinic expenses. You will work collaboratively with the Sr. Manager of Clinical Programs and the Director of Clinical Services to address process issues and ensure effective and efficient patient care is always achieved. Through collaboration with the Patient Experience Coach, you'll perform process/policy changes, coaching and feedback on best-practices to ensure excellent customer service/patient experience is achieved. You will serve as back-up for overall Wellness Clinic operations during absence of Senior Director of Healthcare Operations.

We've got great benefits :

200 hours of PTO per year 13 paid holidays per year Medical, dental, and vision insurance Short-term and long-term disability insurance paid by Southwest Center Retirement savings

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