Field Service Engineer, North America

1 week ago


New York, United States IDEX Full time

Field Service Engineer, North America

Microfluidics International Corporation , Westwood, MA

Microfluidics International Corporation

designs, manufactures and distributes patented and proprietary high performance Microfluidizer ® materials processing and formulation equipment to the biotechnology, pharmaceutical, chemical, cosmetics/personal care, and food industries. Microfluidics applies its 28 years of high pressure processing experience to produce the most uniform and smallest liquid and suspended solid particles available, and has provided manufacturing systems for nanoparticle products for more than 15 years.

Job Description: Microfluidics is looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability for the company.

Responsibilities: Provide service and customer support during field visits or dispatches Tie workflow to schedule Manage all on site installation, repairs, and maintenance tasks Diagnose errors or technical problems and determine proper solutions Produce timely and detailed service reports Document processes Follow all company’s policies and protocols Cooperate with technical team and share information across the organization Comprehend customer requirements and make appropriate recommendations Build positive relationships with customers Will require FSE to travel 75% nationwide

Requirements and skills: 3+ years of proven Field Service experience Ability to troubleshoot, test, repair, and service technical equipment Ability to read technical drawings Ability to work flexible days and to adapt to changing work schedules Familiarity with mobile/computer tools and applications Technical degree or certification


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