Field Services Engineer

3 weeks ago


New York, United States Prosum Full time

This is a full-time/direct-hire Field Service Engineer position with a growing international semiconductor equipment provider with a presence in Hillsboro, Oregon. This role will be 70-80% onsite and the rest remote with some travel expectations as well. Semiconductor industry experience is required as a hands-on equipment/tools field engineer.

Job Description: This position is responsible for providing field service engineering activities to Company customers independently This position troubleshoots more complicated products and problems Receives service calls from customers Determines customer need or problem and responds accordingly May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company’s products at customer site Performs preventative maintenance on Company products Establishes and manages a local maintenance service Provides liaison between customer and applications programmer for customer requests involving change in applications Researches market needs and customer applications of Company products Submits application report to management in a timely manner Supports sales activities and establishes and maintains good relationship with customers Participates in sales meetings as required Provides training to other Company field service engineers as needed Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner

Requirements: Bachelors degree in Mechanical or Electrical Engineering or equivalent field At least 2 years in an Engineering role or as a Field Service Engineer within the semiconductor industry Active US Passport Desire to be customer facing Occasional travel domestically to other client cities as needed Extensive Training period for roughly 6 months would require some domestic travel



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