Customer Success Implementation Manager

2 months ago

Denver, United States Checkr Full time
About CheckrCheckr builds people infrastructure for the future of work. We've designed a faster-and fairer-way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that's fast, smooth, and safe. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.

A career at Checkr means collaborating with brilliant minds, disrupting an industry, and opening channels of employment to often overlooked candidates. Checkr has been recognized as one of BuiltIn's 2023 Best Places to Work in the US and is a Y Combinator 2023 Breakthrough Company.

About the team/roleAs a Customer Success Implementation Manager, you will drive execution with our most important customers and partners. In this role, you will coordinate cross-functionally across all departments within the organization: Product, Engineering, Operations, Revenue, Finance and Legal. You will own the day-to-day project management of multiple deployments running simultaneously. We aim to provide a white glove service, manage project scope, and ensure deployments are completed on time. Our ideal candidate is fundamentally a project manager who has experience deploying integrated software solutions.

What you'll do
  • Identify and understand project risks, and coordinate with respective teams as applicable to mitigate and resolve
  • Communicate and influence on project planning, execution, and delivery
  • Oversee the planning, tracking, and completion of all project tasks throughout the customer or partner onboarding process - including but not limited to:
    • Develop and deliver project plans and RAID logs based on templates
    • Provide ongoing deployment progress to management using relevant reporting tools and dashboards
    • Develop and oversee the project and lead regular project check-in meetings
    • Document, coordinate, and monitor the progress of the customer or partner, including ensuring all requirements are met
    • Coordinate internal resources as required, drive project to release on time with high-quality
    • Prepare and coordinate client training; consult and help customers or partners understand product features and benefits
    • Transition customer or partner from sales to customer success or business development
  • Manage dependencies both within and across the company for multiple projects running simultaneously
  • Translate relevant, actionable information to be digestible by various audiences (project-level resources to executives)
What you bring
  • 3+ years of project management experience in related industry or SAAS
  • Outstanding written/oral/presentation skills; comfortable communicating at multiple levels within an organization (executives to analysts)
  • Strong interpersonal skills with the ability to build diverse relationships and influence collaborative decision-making
  • Strong technical understanding of software systems at scale
  • Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
What you'll get
  • A fast-paced and collaborative environment
  • Learning and development allowance
  • Competitive compensation and opportunity for advancement
  • 100% medical, dental, and vision coverage
  • Up to $25K reimbursement for fertility, adoption, and parental planning services
  • Flexible PTO policy
  • Monthly wellness stipend, home office stipend

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.

One of Checkr's core values is Transparency. To live by that value, we've made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

The base salary range for this role is $90,251 to $106,178 in Denver, CO.

  • Customer Success Implementation Specialist

    1 week ago

    Denver, United States Wolters Kluwer N.V. Full time

    This role requires two-days a week in an approved Wolters Kluwer USA office location (or 8 days a month). The Customer Success Implementation Specialist will provide excellent technical services to customers and sales managers based in the United Sta Implementation, Specialist, Sales Manager, Customer, Healthcare, Technology

  • Customer Success Manager

    2 weeks ago

    Denver, Colorado, United States Ntirety Full time

    Customer Success ManagerNtirety is a leading provider of cloud-based security solutions, and we're seeking a highly skilled Customer Success Manager to join our team.Job SummaryThe Customer Success Manager will be responsible for maintaining strong relationships with our clients, driving revenue growth, and ensuring customer satisfaction. This role requires...

  • Customer Success Manager

    2 weeks ago

    Denver, Colorado, United States AgentSync Full time

    About the RoleThis is a high-visibility opportunity to join AgentSync's Customer Success team as a Customer Success Manager. As a key member of our team, you will be responsible for building and cultivating deep, trusted relationships with our customers, exceeding their expectations during every phase of the customer lifecycle.Key ResponsibilitiesOwn full...

  • Customer Success Manager

    4 weeks ago

    Denver, Colorado, United States Axon Full time

    About AxonAxon is a leading provider of innovative technology solutions that help protect life and advance justice. Our mission is to make the world a safer, better place.Job SummaryWe are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for delivering exceptional...

  • Customer Success Manager

    3 weeks ago

    Denver, Colorado, United States AgentSync Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at AgentSync. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success and satisfaction with our Compliance as a Service solution.Key ResponsibilitiesOwn full customer lifecycle...

  • Customer Success Operations Manager

    2 weeks ago

    Denver, Colorado, United States BEDI Partnerships Full time

    About UsWe're a leading global learning company and one of the world's largest education platforms, with more than 67 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals.Job DescriptionWe're seeking a Customer Success Operations Manager to drive the effectiveness and efficiency of our...

  • Customer Success Manager

    2 weeks ago

    Denver, Colorado, United States IQGeo Full time

    Job OverviewAs a Customer Success Manager at IQGeo, you will play a critical role in ensuring the success of our enterprise software solutions in the telecom industry. Your primary responsibilities will include onboarding new customers, driving platform adoption, and maintaining ongoing customer satisfaction. You will work closely with Tier 1 and Tier 2...

  • Customer Success Manager

    2 weeks ago

    Denver, Colorado, United States IQGeo Full time

    Job Title: Customer Success ManagerAt IQGeo, we're seeking a seasoned Customer Success Manager to oversee the post-sales customer lifecycle for our most strategic utility accounts. As a key member of our team, you'll drive successful deployments, adoption, expansion, and renewals across our enterprise utility customer portfolio.Key Responsibilities:Oversee...

  • Manager, Customer Success

    3 weeks ago

    Denver, United States Ping Identity Full time

    About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to...

  • Customer Success Manager

    2 weeks ago

    Denver, Colorado, United States NavVis Full time

    Job OverviewNavVis is seeking a highly skilled Customer Success Manager to drive and maximize customer success for our unique products. As a key member of our Customer Experience team, you will utilize your geospatial technical skills to enable and increase NavVis' hardware and software usage within our customer base, while ensuring customer success with the...

  • Customer Success Manager

    7 days ago

    Denver, Colorado, United States AgentSync Full time

    Customer Success ManagerThis role will be in office three days a week, Tuesday thru Thursday, at our Denver office. AgentSync is a leader in driving a modern insurance infrastructure experience. Our insurance compliance software connects the insurance industry to power growth, increase efficiency, and reduce risk. This is a high visibility, high value-add...

  • Customer Success Manager

    1 week ago

    Denver, Colorado, United States Datadog Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Datadog. As a key member of our Customer Success organization, you will be responsible for leading a team of Customer Success Managers and driving customer success across our existing customer base.Key Responsibilities:Manage, lead, mentor, and train a team of Customer...

  • Customer Success Manager

    2 weeks ago

    Denver, Colorado, United States Propeller Full time

    Job Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at Propeller. As a Customer Success Manager, you will be responsible for ensuring that our customers are successful in achieving their desired outcomes and continually realizing value from our hardware and software solutions.Key...

  • Customer Success Manager

    2 weeks ago

    Denver, Colorado, United States Ntirety Full time

    Customer Success ManagerNtirety is a leading provider of cloud-based security solutions, and we're seeking a highly skilled Customer Success Manager to join our team.The ideal candidate will have a proven track record of success in managing client relationships, driving revenue growth, and delivering exceptional customer experiences.As a Customer Success...

  • Customer Success Manager

    4 weeks ago

    Denver, United States Mimecast Full time

    Customer Success Manager, Remote based in Colorado Are you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that but in Customer Success, we strive to make things even better for our customers. We are looking for a highly driven and motivated individual who is passionate about building strong customer...

  • Customer Success Manager

    2 weeks ago

    Denver, Colorado, United States Ping Identity Full time

    About Ping IdentityWe're a leading provider of cloud identity and access management solutions, dedicated to making digital experiences secure and seamless for all users. Our mission is to empower individuals and organizations to thrive in a rapidly changing digital landscape.Job SummaryWe're seeking an experienced Customer Success Manager to join our team in...

  • Customer Success Manager

    24 hours ago

    Denver, Colorado, United States Accuris Full time

    Job Title: Customer Success ManagerLocation: Remote/HybridAbout Accuris:Accuris is a leading provider of essential intelligence and connected technologies. We empower organizations with the right data and expertise to drive decision-making and move ahead.Position Summary:We are seeking a strategic and collaborative Customer Success Manager to join our team....

  • Strategic Customer Success Manager

    2 weeks ago

    Denver, Colorado, United States AgentSync Full time

    Customer Success Manager - Insurance Industry ExpertAt AgentSync, we're seeking a seasoned Customer Success Manager to join our team. As a key member of our Customer Success organization, you'll be responsible for delivering exceptional customer experiences and driving business outcomes for our strategic customers.Key Responsibilities:Own full customer...

  • Customer Success Manager

    2 weeks ago

    Denver, Colorado, United States RingCentral Full time

    Unlock Opportunities with RingCentralSay hello to a new career chapter with RingCentral, a leading provider of business cloud communications and contact center solutions. We're seeking a seasoned Customer Success Manager to join our team and drive value for our customers.About the RoleAs a Customer Success Manager, you will be responsible for:Driving value...

  • SaaS Customer Success Manager

    2 weeks ago

    Denver, Colorado, United States IQGeo Full time

    Job DescriptionAs a Telecom SaaS Customer Success Manager at IQGeo, you will be responsible for managing customer relationships after the sales team closes the deal. Your main focus will be on ensuring a successful onboarding, driving product adoption, and fostering long-term customer satisfaction. This role requires strong knowledge of telecommunications...