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Lead Technical Services Specialist
2 months ago
Elessent Clean Technologies is seeking a Lead Technical Services Specialist to join our Cleaner Fertilizers, Metals, and Chemicals (CFMC) division. This role is pivotal in enhancing customer satisfaction and ensuring operational excellence across our technical service engagements.
The Lead Technical Services Specialist will report directly to the Technical Services Leader for the Americas and will be responsible for overseeing technical service initiatives that support our clients' operational facilities within the CFMC sector.
Key Responsibilities:
- Conduct technical service operations at client locations.
- Manage and guide technical service teams during on-site activities, including commissioning, start-up, troubleshooting, plant assessments, process evaluations, and training sessions.
- Provide exceptional technical support and outcomes to bolster the CFMC business; leverage operational expertise across all technology areas; align with sales strategies, manage customer complaints, and foster relationships with both internal and external stakeholders.
- Respond promptly to urgent requests from clients and internal teams.
- Mentor junior engineers within the CFMC division.
- Ensure all technical service activities adhere to Elessent's safety protocols.
- Facilitate the standardization of technical service delivery methods and document best practices.
- Collaborate with regional teams to assist international clients.
- Ensure comprehensive documentation and knowledge retention from team activities.
- Exemplify Elessent's Core Values in all interactions.
- Perform troubleshooting both on-site and remotely.
- Execute Technical Service Agreements.
- Oversee acid plant commissioning, start-up, and shutdown processes.
- Provide technical assistance to the sales team.
- Consult on turnaround projects.
- Conduct operator training sessions.
- Lead plant optimization and revamp studies.
Work Environment:
- Primarily office-based with a controlled climate.
- Fast-paced work setting.
- Collaborative work with team members.
- Noise levels are generally light to moderate.
- Travel to client sites in various regions will be necessary.
- Occasional exposure to chemical plant environments.
Safety and Ergonomic Standards:
- Adhere to safe work practices consistently and report any hazardous conditions immediately.
- Promote safety awareness among colleagues.
- Participate in all mandatory safety training sessions.
Physical Requirements:
This position typically requires:
- Extended periods of sitting at a desk and utilizing a computer.
- Ability to lift up to 15 pounds occasionally.
Qualifications:
To excel in this role, candidates must meet the following criteria:
- Bachelor's degree in Chemical or Mechanical Engineering.
- A minimum of 10 years of experience in sulfuric acid process technology.
- Familiarity with process simulation software (e.g., Aspen Plus, HYSYS) is advantageous.
Leadership and Technical Expertise:
- Exhibit leadership aligned with Core Values and performance standards.
- Possess a safety-oriented mindset; experience in Environmental Health and Safety (EHS) is preferred.
- Demonstrate strong technical acumen with an innovative approach.
Communication and Autonomy:
- Ability to communicate effectively and influence cross-functional teams.
- Thrives in a self-directed work environment.
Travel Requirements:
- Willingness to travel to client locations globally, with an expected travel commitment of around 40%.
Compensation:
This position offers a competitive salary structure.
Join us at Elessent Clean Technologies, where your expertise will contribute to our mission of delivering innovative solutions in the CFMC sector.