Media Monitoring Analyst

2 weeks ago

Nashville, United States System One Full time

Media Monitoring Analyst

Employment Type: Full Time

Date Posted: 8/26/2024

Location: Remote

Pay Range: Negotiable

Job Number: JO-2408-2479

Primary Function

Our clients Media Monitoring team is a center of excellence (COE) within the CAO division and is responsible for risk monitoring and business intelligence reporting for the bank and financial industry-related topics, trends and insights in social and traditional media that impact our brand and business.

We are looking for a full-time Media Monitoring Analyst to join the EMM team to support the growing demand across many lines of business.

Duties & Responsibilities

Actively monitor key themes, trends and emerging topics

Research and escalate risk related topics to issue owners

Work business partners across the enterprise to understand business issues and priorities

Work as part of a larger team in collaborative processes to create deliverables

Prepare deep-dive analysis of discussion around topics, products and business lines as assigned

Recognize and identify inconsistencies or inaccuracies in tools, data, analytics

Produce metrics from tools, and export data when necessary to create additional visualizations of data

Adhere to departmental processes and guidelines, standards and quality assurance routines

Connect key insights to business outcomes during the analytic process

Work closely with internal business clients and our outside partners

Skills & Qualifications

Strong knowledge and hands-on experience using media monitoring software platforms

Understanding of the macro social media environment and industry

Experience with data verification, quality control and analytics

Attention to detail and ability to analyze data at a tactical quantitative and strategic qualitative level

Ability to synthesize data into meaningful business insights and present to internal audiences

Ability to construct complex queries using Boolean logic to maximize results in different tools

Ability to work closely with internal business partners to explain the impact of data and findings

Ability to handle multiple types of reports with tight deadlines and large amounts of data

Microsoft Office productivity tools and ability to produce professional quality level reports and presentations

Research background and experience with a brand, agency, or vendor

Education & Experience

Strong experience in monitoring tools, such as Brandwatch, Cision, or Talkwalker

Strong analytic background and business acumen

Ability to present findings in form of a polished deliverable with actionable insights and supporting facts

Financial services industry background a plus

To Apply

Use the link at the bottom of this page to apply. Make sure you are using the latest version of your browser.

Diversity Inclusion & Customer Service Statement

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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