Customer Service Representative

1 week ago

Portsmouth, United States Bernard Nickels & Associates Full time

Job Title: Customer Service Agents multiple openings

Type: Temp to Perm

Contract Duration: 3 months

Location: Portsmouth, NH (100% onsite)

This is a three month contract to hire role...

Any type of customer service experience is ideal... call centers, retail, restaurants, banks... any customer interaction is acceptable

Shifts:

Portsmouth, NH - 10a-630p and 1130a-8p

Pay Rate:

$16/hour 3 years of customer service experience

$15/hour less than 3 years of customer service experience

Bonus Potential see below

Interview Process:

3 step process - Phone Interview, Assessment Test, On-Site Interview

Training:

First two weeks will be onsite training in the call center.

Position Summary:

The Customer Service Agent (CSA), General I interact with our clients customers to negotiate payment arrangements and/or resolve disputes relative to the debt owed.

Bonus/Benefits Programs

  • Earn $1,000 Welcome Bonus just for completing training
  • Performance Bonuses are paid every 2 weeks, and you will receive an extra bonus payout 4x a year
  • Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO
  • No wait period on benefits for all new hires You will be eligible on your first day Blue Cross/Blue Shield Health and Dental Package, Vision, and FSA options.
  • Weekly & Monthly Prizes and Giveaways - Red Sox/Celtics/Bruins Tickets, Gift Cards and more
  • Excellent Employee Referral program make an extra $1,500 referring great people
  • Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more
  • Paid Holidays including your Birthday off and a Floating Summer Holiday

Essential Functions:

  • Maintains a professional and customer-friendly manner with each account.
  • Engages customers in a manner consistent with all applicable federal, state, and local debt collection laws; undertakes appropriate training and certification, as required.
  • Follows the appropriate scripts when handling both inbound and outbound calls.
  • Negotiates payment plans and settlements with consumers based on the clients parameters.
  • Identifies disputes and ensures proper resolution.
  • Updates client information in a timely and accurate manner.
  • Communicates in writing and verbally (in person and/or via phone) with supervisors and managers.
  • Executes verbal and written directions from supervisors and managers.
  • Reads and interprets information regarding clients, consumers, policies and procedures, laws, and company memos.
  • Participates in various problem-solving and decision-making activities, as required.
  • Operates various equipment and computer systems requiring manual and visual dexterity and hand/eye coordination (i.e., typing/keyboarding).
  • Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
  • Promotes effective working relationships and works effectively with both the department team and other departments to contribute to the achievement of department and company goals and objectives.
  • Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
  • Performs other tasks as may be assigned by manager/supervisor.
  • Ability to maintain consistent and regular attendance in accordance with an established schedule.

Qualifications:

  • Prefer one or more years of customer service experience, ideally in the collections industry.
  • Strong interpersonal and verbal communication skills.
  • Moderate typing skills (35 wpm).
  • Basic math and writing skills.
  • Bilingual/multilingual language skills desirable.
  • Successful completion of a company-sponsored two-week training program.
  • Must successfully pass background check required to obtain MN Debt Collector license.
  • Coachable: receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement.

Educational Requirements:

  • High School diploma (GED acceptable) required.

  • Customer Service Representative

    4 weeks ago

    Portsmouth, Virginia, United States Service Credit Union Full time

    We're committed to bringing passion and customer focus to the business. At Service Credit Union, we're seeking a Customer Service Representative to join our team at our Pease branch. This is a great step towards a leadership role in the financial services industry.Pay: $18.00, flexible based on experience.Benefits Include:Great health and dental benefits...

  • Customer Service Representative

    4 weeks ago

    Portsmouth, Virginia, United States The Sherwin-Williams Company Full time

    {"title": "Customer Service Representative", "content": "Customer Service RepresentativeAt The Sherwin-Williams Company, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our wholesale and retail customers, ensuring...

  • Customer Service Representative

    1 week ago

    Portsmouth, Virginia, United States FASTSIGNS #430701 Full time

    Customer Service Representative Job DescriptionFASTSIGNS #430701 is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the initial point of contact for current and prospective customers, providing exceptional service and support to ensure their needs are met.Key...

  • Customer Service Representative

    1 week ago

    Portsmouth, Virginia, United States FastSigns Full time

    Customer Service Representative Job DescriptionFASTSIGNS is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the initial point of contact for current and prospective customers, providing exceptional service and support to ensure their needs are met.Key...

  • Customer Service Representative

    7 days ago

    Portsmouth, Virginia, United States MARION EDWARD & ASSOCIATES, INC. Full time

    Job Title: Hybrid Customer Service RepresentativeMarion Edward & Associates, Inc. is seeking a highly skilled and motivated Hybrid Customer Service Representative to join our team. As a Hybrid Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, while also working closely with our internal teams...

  • Customer Service Representative

    3 days ago

    Portsmouth, Virginia, United States FastSigns Full time

    Customer Service Representative Job DescriptionFASTSIGNS is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the initial point of contact for current and prospective customers, providing exceptional service and support to ensure their needs are met.Key...

  • Customer Service Representative

    3 weeks ago

    Portsmouth, Virginia, United States Bernard Nickels & Associates Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Bernard Nickels & Associates. As a Customer Service Representative, you will be responsible for interacting with clients' customers to negotiate payment arrangements and resolve disputes related to debt...

  • Customer Service Representative

    6 days ago

    Portsmouth, Virginia, United States Circle K Stores, Inc. Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K Stores, Inc. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring a positive shopping experience.Key...

  • Customer Service Representative

    3 weeks ago

    Portsmouth, Virginia, United States Food Lion Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Front End team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide fast,...

  • Customer Service Representative

    3 weeks ago

    Portsmouth, New Hampshire, United States McKinnon's Market & Super Butcher Shop Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at McKinnon's Market & Super Butcher Shop. As a key member of our Front End Department, you will play a vital role in delivering exceptional customer service and ensuring a positive shopping experience for our...

  • Customer Service Representative

    6 days ago

    Portsmouth, Ohio, United States Elemental Concepts Full time

    Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to provide exceptional service and support to our customers. As a key member of our team, you will be responsible for handling inbound calls, resolving customer inquiries, and ensuring a positive experience for every customer.Key...

  • Customer Service Representative

    3 weeks ago

    Portsmouth, Virginia, United States Ultimate Staffing Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Ultimate Staffing. As a Customer Service Representative, you will be responsible for handling inbound and outbound customer calls, negotiating payment plans, and providing exceptional customer service.Key Responsibilities:Handle customer inquiries and resolve...

  • Customer Service Representative

    3 weeks ago

    Portsmouth, New Hampshire, United States McKinnon's Market & Super Butcher Shop Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at McKinnon's Market & Super Butcher Shop. As a key member of our front-end team, you will play a vital role in delivering exceptional customer service and ensuring a positive shopping experience for our...

  • Customer Service Representative

    2 weeks ago

    Portsmouth, Ohio, United States Aaron's Full time

    Job OverviewAaron's is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and maintaining a positive store environment.Key ResponsibilitiesProvide excellent customer service,...

  • Customer Service Representative

    3 weeks ago

    Portsmouth, Virginia, United States Long Term Care Partners LLC Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support operations, you will be responsible for providing exceptional service to our customers through various channels, including chat, email, and telephone.Key...

  • Customer Service Representative

    3 days ago

    Portsmouth, Virginia, United States FASTSIGNS #430701 Full time

    Customer Service RepresentativeFASTSIGNS #430701 is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.Key Responsibilities:Provide...

  • Customer Service Representative

    4 weeks ago

    Portsmouth, New Hampshire, United States New Hampshire Mutual Bancorp Full time

    Job SummaryWe are seeking a highly motivated and experienced banking professional to join our award-winning customer service team as a Customer Service Representative at New Hampshire Mutual Bancorp.This is an exciting opportunity to work with a reputable financial institution that values teamwork, integrity, and excellence. As a Customer Service...

  • Customer Service Representative

    6 days ago

    Portsmouth, Virginia, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC - Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key...

  • Customer Service Representative

    1 week ago

    Portsmouth, Virginia, United States FastSigns Full time

    Customer Service RepresentativeFASTSIGNS is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and ensuring timely delivery of high-quality products.Key...

  • Customer Service Representative

    2 weeks ago

    Portsmouth, Virginia, United States Performance Collision Centers Full time

    Job Title: Customer Service RepresentativeLocation: Portsmouth, VAWe are seeking a skilled Customer Service Representative to join our team at Performance Collision Centers. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide...