Senior Client Support Representative

3 weeks ago

Tampa, United States Slide Full time
Slide is a cutting-edge Tampa based Technology Enabled Insurance company who is disrupting the industry

To revolutionize all facets of property insurance, we need to do things differently. Therefore, certain traits are required of Sliders in order to be successful in our fast-paced environment. Being able to contribute innovative solutions (Best Idea Wins), being able to easily pivot and comfortable with ambiguity, as well as the desire to grow in a Best Places to Work award winning culture are some of the things that make a Slider successful. Does this sound like you?

What you will be doing:
  • Provide client support via incoming calls, email and mail.
  • Respond in a timely manner to all client inquiries.
  • Handle and resolve escalated client needs.
  • Facilitate the application and underwriting process for new insurance policies, ensuring all necessary documentation is completed accurately and promptly.
  • Assist in the manual renewal process of policies such as personal umbrella and liability insurance which require client outreach and new applications at each term
  • Assist clients in shopping for insurance policies by obtaining quotes from multiple carriers, conducting comparisons, and recommending the most suitable options.
  • Perform complex support tasks requiring a higher level of product knowledge.
  • Document all client correspondence by entering into the Agency Management System.
  • Handle the processing of endorsements and payments.
  • Ensure that QA metrics are met regarding client satisfaction and call management.
  • Maintain records according to Agency standards, ensuring that procedures are properly followed, and that information is accurately documented.
  • Meet or exceed specified QA guidelines to ensure client satisfaction.
  • Provide subject matter expertise to Client Support Representatives
  • Provide input regarding process improvement, reporting, and analysis
  • Perform other duties, as assigned.
What you have:

Education, Experience, and Licensing:
  • 3+ years' experience in customer service position required.
  • 2+ years' experience in Property & Casualty Insurance required.
  • 1+ years' experience with personal lines insurance products required.
  • Active 4-40, 20-44 or 2-20 license required.
Qualifications/Skills and Competencies:
  • Goal oriented with a high level of resilience.
  • Strong organizational and time-management skills.
  • Proven ability to be adaptable and flexible. Adjusting to new requirements or unforeseen issues.
  • Strong written and verbal communication skills with the ability to professionally interact with team members in other departments.
  • Ability to learn new systems and applications.
  • Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint and Outlook.
  • Desire to live Slide's Core Values.


What Slide offers to you:

The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology

Benefits - We have extensive and cost-effective benefits that cover you and your family from every angle...Physical, Emotional, Financial, Social and Professional Health. A new 2024 Benefit is a Lifestyle Spending Account opened for each employee to spend on a Wellness Activity of their choice each month... funded by Slide

2023 AND 2024 BEST PLACE TO WORK - Tampa Bay Business Journal

2024 TOP WORKPLACE - Tampa Bay Times and USA Today

  • Senior Client Support Representative

    3 weeks ago

    Tampa, United States Slide Full time

    Job DescriptionJob DescriptionSlide is a cutting-edge Tampa based Technology Enabled Insurance company who is disrupting the industry!To revolutionize all facets of property insurance, we need to do things differently. Therefore, certain traits are required of Sliders in order to be successful in our fast-paced environment. Being able to contribute...

  • Client Support Specialist

    1 week ago

    Tampa, Florida, United States Blackstone Medical Services Full time

    Job DescriptionPosition Title: Client Support Specialist (Device Recovery Division)Overview: Blackstone Medical Services stands as the leading provider of home sleep testing solutions in the nation. Our patients utilize our innovative testing devices to determine the presence of sleep apnea. The Device Recovery Division is dedicated to ensuring the timely...

  • Client Support Specialist

    2 weeks ago

    Tampa, United States PLP Albuquerque Full time

    Job DescriptionJob DescriptionWe deliver the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty...

  • Client Support Specialist

    3 weeks ago

    Tampa, United States PLP Albuquerque Full time

    Job DescriptionJob DescriptionWe deliver the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty...

  • Client Representative

    4 weeks ago

    Tampa, United States Summit Strive Consulting Full time

    Job DescriptionJob DescriptionJob Title: Client Representative Company Overview:Join our passionate team dedicated to making a difference! We are a leading fundraising company committed to supporting non-profit organizations in achieving their missions. Our client representatives play a pivotal role in connecting donors with causes they care about,...

  • Client Support Specialist

    1 week ago

    Tampa, Florida, United States Spectrio Full time

    Customer Service Representative Fully Remote Position Primary Objective:The Customer Service Representative (CSR) serves as a vital link between the company and its clients, delivering product and service insights while addressing any challenges that may arise with precision and effectiveness.The ideal CSR possesses a genuine enthusiasm for assisting...

  • Bilingual Client Support Specialist

    2 weeks ago

    Tampa, Florida, United States Safe Haven Support Services, LLC Full time

    Position OverviewRole Summary: We are seeking a dedicated Bilingual Client Support Specialist to provide essential assistance to individuals and families navigating various services.Key Responsibilities:Ensure accurate documentation related to service authorizations.Conduct initial client meetings to establish cases.Facilitate connections, assessments, and...

  • Client Support Specialist

    2 weeks ago

    Tampa, Florida, United States Clearstream Full time

    Position OverviewWe are seeking a dedicated and detail-oriented Customer Service Representative to join our team at Clearstream. This role is essential in providing exceptional support to our clients in the insurance and financial services sector.Key ResponsibilitiesDeliver outstanding customer service and support to our valued clients.Assist with inquiries...

  • Client Support Specialist

    1 week ago

    Tampa, Florida, United States Insight Global Full time

    This position is a 3-month contract-to-hire role and is FULLY ONSITE 5 days a week from 9am-5pm (schedule will change after training period & can be any time from 8am-8pm). The pay starts at $18/hr for the first 3 months then will increase to $21.50/hr.Position OverviewInsight Global's national insurance client is looking to expand their claims support team....

  • Client Support Specialist

    2 weeks ago

    Tampa, Florida, United States NTT DATA Full time

    At NTT DATA Services, we recognize that our workforce is integral to our achievements, and by nurturing their growth, we secure a prosperous future for both our organization and our clients. NTT DATA Services is actively seeking a Customer Service Representative to enhance our operations. Key Responsibilities:Deliver exceptional phone support to...

  • Client Support Specialist

    2 weeks ago

    Tampa, Florida, United States NTT DATA Full time

    At NTT DATA Services, we recognize that our workforce is vital to our achievements, and by investing in their growth, we secure a prosperous future for both our organization and our clients. NTT DATA Services is currently seeking a Customer Service Representative to enhance our operations. Key Responsibilities:Deliver exceptional phone support to...

  • Client Support Specialist

    2 weeks ago

    Tampa, Florida, United States NTT DATA Full time

    At NTT DATA Services, we recognize that our workforce is essential to our achievements, and by investing in their growth, we secure a prosperous future for both our organization and our clients. NTT DATA Services is currently seeking a Customer Service Representative to enhance our operations. Key Responsibilities:Deliver exceptional phone support to...

  • Client Support Associate

    3 months ago

    Tampa, United States Franklin Street Full time

    Franklin Street is currently seeking a Client Support Associate to join our insurance team in Tampa, FL. The ideal candidate must possess 1-3 years of experience supporting a commercial insurance business with at least 1 year of experience working in a professional business services office in an administrative or support role. An active 4-40 or 2-20...

  • Client Support Specialist

    6 days ago

    Tampa, Florida, United States RemX Full time

    **About RemX**RemX is a leading provider of customer service solutions, dedicated to delivering exceptional experiences to our clients.**Job Summary**We are seeking a highly skilled and motivated Customer Service Representative to join our team in Alpharetta, GA. As a key member of our customer service team, you will be responsible for providing top-notch...

  • Client Support Specialist

    2 weeks ago

    Tampa, Florida, United States Berger Allied Full time

    Customer Service RepresentativeJob Category: Administrative & ClericalRequisition Number: OPERA001453Job OverviewAs a Customer Service Representative, your primary responsibilities will encompass a variety of tasks aimed at ensuring exceptional service delivery. Your role will include:Key Responsibilities:Facilitating all origin agent transitions and...

  • Client Support Specialist

    3 months ago

    Tampa, United States Franklinst Full time

    **Job Description** **Franklin Street** is currently seeking a **Acquisition & Lender Compliance Associate** to join our Insurance Service Team in Tampa, FL. **The ideal candidate must possess** 1-3 years of experience supporting a commercial insurance business preferably Property & Casualty specialty area. At least 1 year of experience working in a...

  • Client Engagement Representative

    2 weeks ago

    Tampa, Florida, United States Ultimate Staffing Full time

    Compensation: $20.00-$21.00/hourLocation: Tampa, FLEmployment Type: Contract Ultimate Staffing is seeking a Client Engagement Representative in Tampa, FL, for a prominent national home loan provider. The Client Engagement Representative is an entry-level role focused on customer service within a call center setting, supporting Consumer Direct Lending...

  • Client Support Specialist II

    1 week ago

    Tampa, Florida, United States The Bank of America Corporation Full time

    About Us:At Bank of America, we are driven by a shared mission to enhance financial well-being through meaningful connections.Role Overview:As a Client Services Representative II, you will play a crucial role in delivering exceptional service to our clients. Your responsibilities will include:Providing outstanding client support and assistance.Engaging with...

  • Client Support Specialist

    1 week ago

    Tampa, Florida, United States Inktel Direct Corporation Full time

    Customer Service RepresentativeJob Overview:At Inktel Direct Corporation, we are passionate about connecting with individuals. Our Customer Service Representatives excel in engaging with clients through various communication channels, including phone, email, and online platforms. Our team is dedicated to fostering meaningful interactions, ensuring that every...

  • Client Support Representative

    2 weeks ago

    Tampa, Florida, United States Hciequity Full time

    Position: Customer Service Assistant (Call Center) - WeekendsOverview:Hciequity is seeking a dedicated and experienced Customer Service Assistant to join our team. This role is crucial in ensuring smooth operations within our Customer Service department. The position requires working on weekends with full-time hours and offers a comprehensive benefits...