Customer Service Team Lead

2 weeks ago


Kenosha, United States Uline Full time
Customer Service Team Lead

Pay from $28 to $35 per hour with significant growth and earning potential

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Leading the way with legendary customer service - at Uline As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.

Better together This position is on-site, and we are looking for people who share our passion.

Position Responsibilities

  • Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
  • Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
  • Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
  • Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
  • Handle escalated customer issues and provide weekly support for customer interactions.
Minimum Requirements
  • High School diploma or equivalent required. Bachelor's degree preferred.
  • 3+ years of customer service experience.
  • 2+ years of experience in a leadership / supervisory role preferred.
  • Effective communication skills.
Benefits
  • Complete medical, dental, vision and life insurance coverage and other wellness programs.
  • 401(k) with 6% employer match. Multiple bonus programs.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.
Employee Perks
  • Caf featuring affordable daily meal options from local restaurants.
  • On-site fitness center and beautifully maintained walking paths.
  • Best-in-class, clean, modern facilities.


About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is a drug-free workplace.

EEO/AA Employer/Vet/Disabled

#LI-AP3

#LI-IL001

(#IN-KNMANC)

Our employees make the difference and we are committed to offering exceptional benefits and perks Explore Uline.jobs to learn more

  • Kenosha, Wisconsin, United States Uline Full time

    Job OverviewAs a Customer Service Team Lead at Uline, you will be responsible for leading a team of customer service representatives and ensuring they are trained and empowered to deliver exceptional customer experiences. This role is perfect for someone who is passionate about customer service and wants to make a real impact.**About the Role**This position...


  • kenosha, United States Uline Full time

    Customer Service Team LeadPay from $28 to $35 per hour with significant growth and earning potential! Kenosha Branch12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast,...


  • Kenosha, United States Uline Full time

    Customer Service Team LeadPay from $28 to $35 per hour with significant growth and earning potential! Kenosha Branch12355 Uline Way, Kenosha, WI 53144Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast,...


  • kenosha, United States Uline Full time

    Customer Service Team LeadPay from $28 to $35 per hour with significant growth and earning potential! Kenosha Branch12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast,...


  • Kenosha, Wisconsin, United States Uline Full time

    About the RoleWe are seeking an experienced Customer Service Systems Lead to join our team at Uline, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials.Job SummaryThis is a leadership role that requires strong management, mentoring, and development skills. The successful candidate will lead a team...


  • Kenosha, Wisconsin, United States U-Haul Full time

    Company OverviewAt U-Haul, we pride ourselves on providing exceptional service to our customers. As a Customer Service Representative, you will be the face of our company, ensuring that every customer interaction is positive and memorable.Estimated Salary$35,000 - $45,000 per year, depending on experience and location.Job DescriptionAssist customers with...


  • Kenosha, Wisconsin, United States Uline, Inc. Full time

    Uline, Inc. is seeking a seasoned Customer Service Director to lead our team in Kenosha, WI.About the Role:We are looking for a results-driven leader with 5+ years of experience in customer service management. As a key member of our team, you will be responsible for managing and developing a team of User Acceptance Testers in our state-of-the-art customer...


  • Kenosha, Wisconsin, United States Great Lakes Skipper Full time

    Are you a highly motivated and customer-focused individual looking for a challenging role in sales and customer support?Job DescriptionWe are seeking a talented Sales and Customer Service Professional to join our team at Great Lakes Skipper, the nation's largest online supplier of boat parts. In this role, you will be responsible for assisting customers with...


  • Kenosha, Wisconsin, United States Labor Solutions Professional Full time

    Key ResponsibilitiesAs a Production Team Lead, your primary responsibility will be to oversee the production team members working in our fast-paced and safe environment. You will be responsible for ensuring that employees are inspecting, cutting, washing, and packaging products properly according to company procedures and standards.In addition to this, you...


  • Kenosha, United States Uline, Inc. Full time

    Customer Service Manager - Systems Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer service - at Uline! As Systems Manager for our Customer Service department, your team will build and test the tools our customer service reps rely on! Better together! This position is on-site, and we are looking for people who...


  • Kenosha, United States Uline, Inc. Full time

    Customer Service Department ManagerPay from $80,000 to $90,000 per yearKenosha Branch12355 Uline Way, Kenosha, WI 53144Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers...


  • Kenosha, Wisconsin, United States Uline, Inc. Full time

    Job SummaryWe are seeking an experienced Customer Service Systems Director to lead our team of User Acceptance Testers in our state-of-the-art customer service call center.About the RoleThis is a full-time, on-site position that requires a strong passion for delivering legendary customer service. As a key member of our Customer Service department, you will...


  • Kenosha, Wisconsin, United States Uline, Inc. Full time

    Bilingual Customer Service Representative RoleSalary Range: $58,000 - $72,000 per year with bonusesAt Uline, Inc., we value exceptional customer experiences. As a Bilingual Customer Service Representative, you'll be the first point of contact for customers, resolving their inquiries and orders efficiently.Job ResponsibilitiesDig into order details to deliver...


  • Kenosha, Wisconsin, United States Uline, Inc. Full time

    We are seeking a seasoned Customer Service Systems Director to lead our team in Kenosha, WI. This is an exciting opportunity to join Uline, Inc., North America's leading distributor of shipping, industrial, and packaging materials.About the Role:The successful candidate will have at least 5+ years of experience in Customer Service or Call Center management....


  • Kenosha, United States Uline Full time

    Customer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the heartbeat of Uline! As a Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow,...


  • Kenosha, United States Uline Full time

    Customer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow,...


  • Kenosha, United States Uline, Inc. Full time

    Customer Service Management Trainee Pay from $25 to $30 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 A new career opportunity is calling! Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call...


  • Kenosha, Wisconsin, United States Kenosha Toyota Full time

    As a valued member of the Kenosha Toyota team, you will have the opportunity to work in a fast-paced and dynamic environment with a talented group of professionals. Our state-of-the-art facility is designed to provide a fun and family-like culture where leaders truly lead by example.We are currently seeking a Part-Time Cashier/Receptionist to join our team....


  • kenosha, United States Uline Full time

    Customer Service Department ManagerPay from $80,000 to $90,000 per year Kenosha Branch12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers...


  • kenosha, United States Uline Full time

    Customer Service Department ManagerPay from $80,000 to $90,000 per year Kenosha Branch12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers...