Customer Service Systems Lead

1 week ago


Kenosha, Wisconsin, United States Uline Full time

About the Role

We are seeking an experienced Customer Service Systems Lead to join our team at Uline, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials.

Job Summary

This is a leadership role that requires strong management, mentoring, and development skills. The successful candidate will lead a team of User Acceptance Testers in our state-of-the-art customer service call center and be responsible for ensuring thorough and accurate testing processes are in place.

Key Responsibilities

  • Manage, mentor, and develop a team of User Acceptance Testers
  • Direct large-scale customer service systems projects and implementations
  • Build and maintain relationships with key internal business areas and third-party providers
  • Ensure effective project management and User Acceptance Testing methodology

Requirements

  • Bachelor's degree
  • 5+ years in Customer Service or Call Center management
  • Experience with project management, User Acceptance Testing methodology, and Customer Service Systems implementations preferred
  • Excellent time management, organizational, and communication skills

Salary and Benefits

The estimated salary for this position is $80,000 - $110,000 per year, depending on experience. We offer a comprehensive benefits package, including medical, dental, vision, and life insurance coverage, 401(k) with 6% employer match, multiple bonus programs, paid holidays, and generous paid time off.

What We Offer

  • Complete medical, dental, vision, and life insurance coverage
  • 401(k) with 6% employer match
  • Multiple bonus programs, including profit sharing
  • Paid holidays and generous paid time off
  • Tuition Assistance Program that covers professional continuing education

Location and Culture

This position is based in Kenosha, WI, and we are looking for someone who shares our passion for delivering exceptional customer service. Our employees make the difference, and we are committed to offering exceptional benefits and perks.



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