Customer Service Manager
1 month ago
Customer Service Manager - Systems
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Leading the way with legendary customer service - at Uline As Systems Manager for our Customer Service department, your team will build and test the tools our customer service reps rely on
Better together This position is on-site, and we are looking for people who share our passion.
Position Responsibilities
* Manage, mentor and develop team of User Acceptance Testers in our state-of-the art customer service call center.
* Ensure thorough and accurate testing processes are in place.
* Direct large-scale customer service systems projects and implementations, serving as a resource for Customer Service management.
* Building and maintain relationships with key internal business areas and third-party providers.
Minimum Requirements
* Bachelor's degree.
* 5+ years in Customer Service or Call Center management.
* Experience with project management, User Acceptance Testing methodology and Customer Service Systems implementations preferred.
* Excellent time management, organizational and communication skills.
Benefits
* Complete medical, dental, vision and life insurance coverage and other wellness programs.
* 401(k) with 6% employer match. Multiple bonus programs, including profit sharing.
* Paid holidays and generous paid time off.
* Tuition Assistance Program that covers professional continuing education.
Employee Perks
* First-class fitness center.
* Beautifully maintained walking trails.
About Uline
Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is a drug-free workplace.
EEO/AA Employer/Vet/Disabled
#LI-CB2
#CORP
(#IN-PPCS)
Our employees make the difference and we are committed to offering exceptional benefits and perks Explore Uline.jobs to learn more
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