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Fraud Operations Manager
2 months ago
9 Greenway Plz, Houston, TX 77046, USA
Req #52
Tuesday, July 16, 2024
SUMMARY
The Fraud Operations Manager is responsible for the daily oversight and management of the Fraud Operations team, and initial risk mitigation processes for fraud prevention and detection. The Fraud Operations Manager p
erforms direct supervisory duties of department staff, and coordinates staff for coverage in all related areas. They are
responsible for supporting the Fraud Manager and Fraud Director by co-managing the daily fraud operations functions of the AFC Fraud Group and ensuring timely execution of all fraud transaction monitoring functions. The Fraud Operations Manager will work closely with all line of business and the Fraud Director but must be able to make independent assessments and judgment calls.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manage and oversee the daily review, assignment, and disposition of all alerts, or new fraud referrals, that may be generated by the Bank’s transaction monitoring and/or screening systems(s), customers or employees
Oversee, manage, train, and provide subject matter expertise in fraudulent and suspicious activity related to Deposit Fraud, Check Fraud, Online Account Takeover, Kiting, Elder Financial Exploitation, ACH Fraud, Identity Theft, Wire fraud etc.
Assist in management of department fraud staff
Fully understand and communicate to management, the bank, and its customers’ risk and exposure related to various types of fraud.
Fully understand and communicate fraud actions, guidance, and next steps for fraud impacted clients
Assist in developing and maintaining policies and procedures to ensure compliance with applicable laws and regulations
Assist the team and coordinate daily interactions with customers or customer servicing officers and other bank employees regarding customer transactions to determine if items are authentic or fraudulent to return within the timeframe to avoid a customer and/or bank loss
Communicate suspicious activity or new trends to the Anti-Financial Crime (AFC) Fraud Manager and/or Director
Assume responsibility for various departmental functions in the absence of staff members and when work balance situations arise
Assist in new agent testing and implementation
Assist in the coordination with other bank departments in accordance with bank procedures to terminate fraudulent practices, prevent or recover losses due to fraud, and fulfill AFC responsibilities in the bank’s fraud program
Adherence to the Bank’s BSA/AML policy and procedures, and professional ethical standards
Work reports and databases using established policies and procedures
Work closely with internal functions including Disputes, Recoveries, Customer Service, and Compliance
Prepare monthly and quarterly Fraud metrics and Key Risk Indicator reports
Assist in providing content for Fraud training for department and other bank personnel
Assist in providing facilitated training to bank personnel at branches
Provide customers information on fraud awareness and prevention
SECONDARY DUTIES
Identify and track current fraud trends by reviewing transaction and account patterns
Review and appropriately act on new, revised, or proposed laws, policies and procedures
Test and provide feedback on process and system improvements that are based on changing fraud trends and patterns
Provide assistance in training of newly onboarded team members
Assist in special projects and tasks for the department as directed
Assist with keeping procedures up to date with changes to the fraud detection software and evolving fraud threats
The position performs duties specific to the position and other functions as assigned by management
SUPERVISORY RESPONSIBILITY
The position is responsible for the supervision of Fraud Operations -Alert staff and is expected to provide leadership, training, and support to staff members.
ENVIRONMENT AND PHYSICAL ACTIVITY
The incumbent is in a non-confined office setting in which they are free to move about at will. In the course of performing the duties and responsibilities of this position spends time writing, speaking, listening, lifting (up to 25 pounds), sitting, typing on a computer keyboard, and standing, kneeling and reaching.
The incumbent for this position may operate any of all of the following: telephone, copy and fax machine, adding machine, computer, and related printers.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The incumbent in this position must be able to read documents or instruments, detailed work, problem solving, customer contact, reasoning, math, verbal and written communication, analytical reasoning, multiple tasks with constant interruptions.
MINIMUM REQUIREMENTS
These specifications are guidelines based on the minimum experience required to perform the essential functions of the job. Individual abilities may result in some deviation from these guidelines:
Minimum of 12-15 years of experience of risk management, fraud investigation, fraud prevention, FinCEN/SAR processing, fraud alert decisioning, financial services, operations, audits, or any equivalent combination of financial industry experience
Minimum of 10 years of experience in financial crimes, fraud risk management, fraud investigations,
fraud alert decisioning or FinCEN/SAR processing
Minimum of 2 years as a team lead or other leadership role managing daily assignments, tasks, and people.
Subject matter expertise in fraudulent and suspicious activity related to Deposit Fraud, Check Fraud, Online Account Takeover, Kiting, Elder Financial Exploitation, ACH Fraud, Identity Theft, Wire fraud etc.
CFE, CFCI or other related industry certification, or willingness to obtain an industry related certification
Ability to make judgmental decisions based on the data reviewed from alert and core system
Advanced knowledge of Uniform Commercial Code (UCC) and other state and federal regulations pertaining to check fraud and check processing
Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk management
Proficiency in Microsoft Word, Excel, and PowerPoint with strong analytical skills
Proficiency in internet research and other research tools
Excellent verbal and written communication skills
Enthusiastic, self-motivated and effective,
with ability to work independently and as part of a team
Ability to prioritize multiple assignments and to meet required timelines
Detail oriented with excellent research, organizational, and problem-solving skills
Ability to multi-task while maintaining high degree of accuracy
Ability to maintain a high level of confidentiality and professionalism
Experience with Verafin transaction monitoring system a plus
We believe that empowering people goes far beyond the workplace. That’s why we’ve designed our benefits to help foster your health and prosperity, so you can best support yourself, your loved ones and your communities
Health Care Coverage, no waiting period
STD/LTD
Annual Performance Bonus Eligible
401K with company match
Paid Vacation
Travel Stipend
Tuition Assistance
And More
What it Means to Be Stellar:
Stellar Bank came to be in 2023, when Allegiance Bank and Community Bank of Texas joined forces. What emerged was a financial institution like no other. Stellar bankers set the standard for responsive, relationship-based community banking. We have the resources, dedication and personal focus to out-bank the big banks and out-service the small banks. Our customers see us as a vital part of the team. We are their financial expertswho go above and beyond to help them form a plan and get it done
Join Stellar Bank and, yes, you’ll be providing outstanding banking. But you’ll be achieving something much greater. At Stellar, we empower people to thrive. This is our purpose. This would be your purpose. Here you’d be part of a supportive culture where relationships bond, individuals grow, communities prosper and careers flourish. You can make a difference at Stellar – for yourself and for everyone around you.
Stellar Bank does not discriminate on the basis of race, color, religion, national origin, sex, disability, familial status or any other characteristic protected by applicable federal, state, or local laws, regulations and ordinances.
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