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Fraud Investigation and Security Operations Manager

2 months ago

Houston, Texas, United States First Horizon National Corporation Full time
Location: On-site opportunities available in various locations across the Southeastern United States.

POSITION OVERVIEW
The Fraud Investigation and Security Operations Manager will spearhead the initiatives of the Corporate Security Investigations division at First Horizon National Corporation. This role encompasses the management of both internal and external fraud case data, along with overseeing the investigative procedures to ensure adherence to compliance and uniformity. The selected candidate will handle high-stakes investigations and regulatory functions while guiding the strategic planning efforts of the investigative department.

KEY RESPONSIBILITIES
  • Conduct thorough investigations into significant internal and external fraud incidents, compiling detailed reports that recommend actions and enhancements to controls, and presenting findings to senior leadership.
  • Oversee the flow and status of investigative cases, ensuring prompt resolution of fraud investigations and adherence to departmental policies and standards.
  • Possess a comprehensive understanding of various fraud categories and an expert-level grasp of laws governing fraud investigations, including breach of warranty, claims management, and identity theft regulations.
  • Analyze data from multiple sources to identify trends, patterns, and potential fraud risks. Engage in extensive data analysis to track performance metrics and develop operational reports with quality assurance oversight.
  • Identify opportunities for process efficiencies and continuous improvement. Validate investigative workflows within the corporate security manual and ensure timely responses to client inquiries.
  • Establish a long-term framework for investigations and strategic planning to effectively manage department staffing and case routing.
  • Collaborate with fraud risk management teams to analyze case data and detect patterns indicative of fraudulent activities.
  • Proactively identify and escalate fraud risk issues to management. Work alongside leaders from various bank departments to develop and implement strategies aimed at preventing fraud and enhancing security measures.
  • Build relationships with executive management and regional bank leaders, serving as a subject matter expert for the Corporate Security department.
  • Maintain up-to-date knowledge of security compliance regulations, ensuring timely completion of Suspicious Activity Reports (SARs) and adherence to risk and regulatory standards.
  • Investigate breaches of company policies and regulations involving associates and clients.
  • Develop and implement fraud awareness programs for clients and associates, utilizing formal training and various platforms.
  • Represent First Horizon in engagements with law enforcement, industry groups, and regulatory bodies.
  • Manage responsibilities including hiring, coaching, and developing team members, while overseeing daily management tasks.
  • Provide professional guidance on a wide range of security issues, including physical security and executive protection.
  • Perform additional duties as assigned.
SUPERVISORY DUTIES

  1. Responsible for directing and evaluating designated teams in accordance with organizational policies and applicable laws, including hiring, training, and performance appraisal.
QUALIFICATIONS
To excel in this role, candidates must demonstrate proficiency in the following areas:
  1. A Bachelor's degree is required; a graduate degree is preferred.
  2. A minimum of 10 years of experience in risk management, investigations, and fraud case management, with a focus on fraud prevention and detection.
  3. A strong sense of urgency and accountability, with the ability to perform effectively in high-pressure environments.
  4. Excellent oral and written communication skills.
  5. Ability to take direction, manage multiple tasks, and adapt to changing priorities.
  6. Ability to exercise discretion in determining functional and technical objectives.
  7. Willingness to work extended hours as needed.
TECHNICAL SKILLS
  1. Proficiency in Microsoft Office Suite.
  2. Experience with corporate security case management systems.
  3. Familiarity with fraud detection software and data analytics tools.
CERTIFICATIONS
  1. Certification as a Certified Fraud Examiner (CFE) is required.
  2. Preferred skills in investigative interviewing techniques.
ABOUT FIRST HORIZON
First Horizon National Corporation is a prominent regional financial services organization dedicated to empowering clients, communities, and associates. We are committed to fostering an equitable society through our initiatives and relationships.

BENEFITS
• Comprehensive medical, dental, and vision plans
• Health Savings Account (HSA) with company contributions
• Parental leave policies
• Tuition reimbursement programs
• Mentorship opportunities
• 401(k) plan with company matching
• Additional benefits available

DIVERSITY COMMITMENT
We are dedicated to creating a more equitable society, starting with our associates, clients, and communities. Our commitment to excellence drives our efforts in promoting equity and providing valuable resources.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities