Risk Operations Analyst
1 week ago
Job Title: Risk Operations Analyst
Location: Houston, TX 77040
Duration: 6 Months
Job Type: Contract
Work Type: Hybrid weekly 2 days onsite
Pay Rate: $45-$45.00/ Hourly
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world.
JOB DESCRIPTION:
- As a Risk Operations Analyst on our Risk Onboarding Team, you will be responsible for reviewing new and existing accounts for potential fraudulent activity while adhering to risk and compliance requirements.
- This role will include verifying the accuracy and authenticity of customer-provided information, documents, and identification through reliable sources and appropriate verification processes while establishing and maintaining strong customer relationships.
We’d love to chat if you have:
- 3+ years of fraud and risk investigation operations experience preferably in ecommerce, payments or financial services
- Strong data analysis and investigative skills
- Puts a high value on accuracy and completeness of work including case notes, customer due diligence, and fraud investigations
- Has the ability to communicate clearly, and effectively with customers while investigating suspicious activity
- Possesses excellent organizational and time management skills – must possess ability to prioritize and balance multiple tasks simultaneously while meeting agreed-upon deadlines
- A proven ability to learn and adapt to new processes and follow standard operating procedures
- Excellent problem-solving skills
- Thrives in a fast-paced environment
- Independent decision maker with the ability to confidently back up actions
Expected Outcomes
- Conduct KYC due diligence and fraud reviews when assessing new customer accounts for risk exposure
- Contact customers as needed regarding missing documentation or clarification about verification documents
- Successfully able to review and analyze newly onboarded customer accounts and relevant documentation in a high paced environment within established SLAs
- Keen eye to detecting red flags and making good judgment decisions with minimal supervision
- Identify, research, and highlight trends relating to risk management
TekWissen® Group is an equal-opportunity employer supporting workforce diversity.
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