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Software Support Specialist

2 months ago

Oakland, United States TOPCON Full time

Software Support Specialist page is loaded **Software Support Specialist**

**Software Support Specialist**

locationsOakland, NJ time typeFull time posted onPosted 30+ Days Ago job requisition idJR102133 Topcon Healthcare sees eye health differently. Our vision is to empower providers with smart and efficient technologies for enhanced patient care. Keeping pace with the ever-changing landscape of the healthcare industry, we offer the latest integrated solutions including advanced multimodal imaging, vendor-neutral data management and groundbreaking remote diagnostic technology. A globally-oriented business, Topcon is focused on developing solutions towards solving societal challenges in the mega-domains of healthcare, agriculture, and infrastructure. In healthcare, these challenges include increasing eye disease, rising medical costs, access to healthcare and physician shortages. By investing in value-driven innovations, Topcon works to enable people to enjoy good health and a high quality of life.

Learn more about working with us at

**Job Purpose:**

Troubleshoot and respond to customers software inquiries. Resolve customer concerns with software installation, operation, application and compatibility matters.

**Core Job Duties:**

Installation and support of Imagenet connect and other Topcons software products remotely and on-site

Escalation of requirements to Imagenet connect team

Implementation of projects

First contact for the customer and the customer's employees

product demonstrations for customers and prospective customers locally and remotely

**Minimum Job Requirements:**

**Education & Experience:**

3 years of experience in the field of EMR or similar products

Bachelor in Computer Science

**Knowledge, Skills, and Abilities:**

Familiar with DICOM, HL&, IHE and SQL

Strong troubleshooting skills

Spanish speaking preferred

Experience in the field of software applications (experience with the use of hospital and / or medical practice information or management systems would be ideal) is a plus

Topcon Healthcare sees eye health differently. Our vision is to empower providers with smart and efficient technologies for enhanced patient care. Keeping pace with the ever-changing landscape of the healthcare industry, we offer the latest integrated solutions including advanced multimodal imaging, vendor-neutral data management and groundbreaking remote diagnostic technology.

A globally-oriented business, Topcon is focused on developing solutions towards solving societal challenges in the mega-domains of healthcare, agriculture, and infrastructure. In healthcare, these challenges include increasing eye disease, rising medical costs, access to healthcare and physician shortages. By investing in value-driven innovations, Topcon works to enable people to enjoy good health and a high quality of life.