IT Support Specialist

4 weeks ago


Oakland, California, United States Insight Global Full time
Job Description

Position Summary
The Technology Support Analyst will work with local and remote IT support teams. The Technology support Analyst maintains all desktop hardware, printers, and desktop software. The Technical Support Analyst's responsibilities will be to provide computer support for the printers, desktop hardware and other PC applications. Support duties include troubleshooting printers, copiers, computers / PCs, remote phone support and desktop software.

Key Responsibilities

  • 65% Helps customers troubleshoot and solve application and hardware problems via in-person, phone and email. Diagnoses and repairs hardware, application, operating system, email problems, printing problems and network connection/configuration problems.
  • 20% Understands and makes appropriate use of asset management tools including Service Now, BigFix, SharePoint and other asset record management/discovery mechanisms. Follows prescribed procedures, maintains an available supply of currently imaged laptops and desktops, ready to deploy by installing UCOP standard image to factory-new and internally returned devices. As needed, initiates tasks needed to restore returning devices to safe, clean operating condition.
  • 15% Researches new technologies and services that would improve existing business practices and/or improve customer experience. Identifies opportunities for improvement with emphasis placed on the identification of opportunities to improve efficiency for the Desk Side and Service Desk resources.

Requirements

  • Excellent problem-solving skills and ability to work independently
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

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