IT Support Specialist

2 weeks ago


Oakland, California, United States Insight Global Full time
Job Overview

As a Technology Support Analyst at Insight Global, you will play a critical role in providing technical assistance to our clients. Your primary responsibility will be to troubleshoot and resolve hardware and software issues, ensuring seamless operation of our systems.

  • Identify and resolve technical problems with desktop hardware, printers, and software applications.
  • Collaborate with internal teams to develop and implement effective technical solutions.
  • Stay up-to-date with the latest technologies and services to improve business practices and customer experience.

Key Responsibilities:

  • 65% Provide technical support to clients via phone, email, and in-person interactions.
  • 20% Utilize asset management tools to track and maintain inventory, ensuring timely deployment of devices.
  • 15% Research and identify opportunities for process improvements, focusing on efficiency gains for Desk Side and Service Desk resources.


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