Customer Service Representative

3 weeks ago


Muskegon, United States Paramelt Full time

Performs various customer service duties including resolving customer issues, order taking, order entry, expediting, inventory management, logistics coordination, and customer correspondence. Primary Responsibilities Accepts and reviews incoming orders, checks inventory in stock, and enters customer orders into the Oracle system. Contacts customers to coordinate customer orders with the production schedule and resolves any customer issues as they arise. Maintains customer account records and files customer correspondence and invoices. Uses Oracle to monitor inventory levels, consignments, and notify production scheduling as necessary. Arranges for transportation of incoming or outgoing customer materials as required. Forecasts daily and quarterly sales based on expected orders. Other duties as assigned. Minimum Education and Experience High School graduate with a minimum of two years’ experience in customer sales and services in a manufacturing organization. Other Qualifications Personal integrity and ability to conduct themselves and their job responsibilities in an ethical and non-discriminatory manner. Strong computer skills, including the use of Excel, Outlook, and Word. Experience with quality data entry into ERP systems such as Oracle or SAP. Good communication skills – able to interact at all levels within the company. Detail oriented with a high degree of accuracy. Ability to read, understand, and interpret technical information and manuals. Good logic and reasoning skills with an ability to validate technical outcomes. Paramelt offers a competitive compensation package including competitive starting pay with steady increases. Employees are eligible for medical, dental, vision, life insurance after 30 days of employment and 401k with match after 6 months. We also offer a generous paid time off program. Join our team Apply today to join a global market-leading company and contribute to our success in the aerospace, medical, and industrial markets. We are a successful and financially stable company with a long-term future of growth. Our customers have come to appreciate our consistently high quality and technically advanced products. We are a company that appreciates our employees and offers a career instead of just a job. #J-18808-Ljbffr



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