Customer Service Representative

1 month ago

Cedar Rapids, United States Panasonic Full time

Overview:

As the customer service representative, you are responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and procedures as well as communicating effectively with team members within the service department.

Responsibilities:
  • Responsible for daily reviews of service technician timesheets Examine and analyze completed service work orders.
  • Communicate effectively with service managers and service technicians to resolve discrepancies and to obtain missing documents.
  • Assist and support technicians and service managers with the preparation of quotes resulting from pull through service work.
  • Participate in customer discussions as required to submit the quote, follow up on quote approvals and scheduling of quoted work.
  • Audit invoices that have exported to billing system, finalize the sale for services rendered per the customers ROE, print invoices, attached work order and other required documents and distribute to the customer.
  • Maintain customer Rules of Engagements and billing system.
  • Monitor customer account details for non-payment and provide support to corporate credit department to resolve customer disputed/rejected invoices and past due receivables.
  • Additional responsibilities as assigned.


Qualifications:
Education Requirement: Required Level: High School and Five years of related experience and/or training; or equivalent combination of education and experience. Preferred level: Bachelors Degree Minimum Years of Experience Necessary:1 5 Additional Requirements:
  • Work effectively in diverse team and fast paced environment.
  • Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment with high attention to detail.
  • Strong communication skills, verbal and written, required.
  • Intermediate to advanced proficiency in Microsoft Office Suite.
  • Strong organizational, time management skills.
  • Able to meet short and long term deadlines.
  • Must be flexible to work outside normal working hours and weekends as required.

About Hussmann:

Hussmann is a subsidiary of Panasonic USA. We are a leader in providing display merchandisers, refrigeration systems, installation, and services to food retailers around the world. We do more than provide a refrigeration system or install and maintain equipment. We provide our customers with solutions to make their businesses better. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents and 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.

Our organization offers benefits that are the best fit for you at every stage of your career:

Comprehensive Insurance Plans: Health, Dental and Vision, 401k with Company Matching Contribution, Discretionary 401k Company Contribution, Tuition Reimbursement Program, Life/Disability Insurance, Family Leave, Panasonic Employee Discounts, Paid Vacation and Holidays, Wellness Program, Identity Protection, Community Stewardship, Employee Assistance Program and more.

Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor.

  • Customer Service Representative

    3 weeks ago

    Cedar Rapids, United States City of Cedar Rapids Iowa Full time

    Are you a service-focused and detailed-oriented administrative professional looking for a purposeful career? Do you thrive in a fast-paced, dynamic environment? Are you skilled in the areas of verbal communication, relationship building, multi-taskin Customer Service Representative, Customer Service, Representative, Retail, Experience

  • Customer Service Representative

    3 months ago

    Cedar Rapids, United States Planet Fitness - PF Baseline Fitness Full time

    Job DescriptionJob DescriptionJob SummaryThe Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and ResponsibilitiesCustomer Service Representative greets members, prospective members and...

  • Customer Service Representative

    3 months ago

    Cedar Rapids, United States U-Haul Full time

    Location: 2800 Edgewood Rd SW, Cedar Rapids, Iowa 52404 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    3 days ago

    Cedar Rapids, Iowa, United States Carter Valentine - State Farm Agent Full time

    Job Description**About the Role**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Establish and maintain strong relationships with customers...

  • Customer Service Representative

    2 days ago

    Cedar Rapids, Iowa, United States unitedconsultingllc Full time

    Job Profile: Customer Service RepresentativeKey Responsibilities:Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance annuity and investment products and transactions, focusing on customer satisfaction, quality, and efficiency.Communicates with customers regarding service requests or problems;...

  • Customer Service Representative

    3 days ago

    Cedar Rapids, Iowa, United States C R Pharmacy Full time

    About the Role:C R Pharmacy is seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our patients and customers, ensuring their medical needs are met with professionalism and care.Key Responsibilities:Obtain orders...

  • Customer Service Representative

    4 weeks ago

    Cedar Rapids, United States ComForCare Home Care (Raleigh, NC) Full time

    Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Essential Duties And Responsibilities Greet members, prospective members, and guests, providing exceptional customer service. Handle all...

  • Customer Service Representative

    2 days ago

    Cedar Rapids, Iowa, United States Community Choice Financial Family of Brands Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Community Choice Financial Family of Brands. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Engagement: Build strong relationships with...

  • Customer Service Representative

    4 weeks ago

    Cedar Rapids, United States GreatAmerica Financial Services Full time

    GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth. Do you enjoy providing exceptional customer service in a fast...

  • Customer Service Representative

    1 week ago

    Cedar Rapids, United States GreatAmerica Financial Services Full time

    GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth. Position Summary No two days are the same for this role. As an...

  • Customer Service Representative

    1 week ago

    Cedar Rapids, United States GreatAmerica Financial Services Full time

    GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth. Position Summary No two days are the same for this role. As an...

  • Customer Service Representative Nights and Weekend

    4 weeks ago

    Cedar Rapids, United States ComForCare Home Care (Raleigh, NC) Full time

    Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Essential Duties And Responsibilities Customer Service Representative greets members, prospective members, and guests, providing...

  • Customer Service Representative I

    1 month ago

    Cedar Rapids, United States Great Plains Casualty Full time

    Job DescriptionJob DescriptionSalary: 21.64Customer Service Representative I Job DescriptionJob SummaryGreat Plains Casualty (GPC) is seeking an enthusiastic individual to join our team in a Customer Service Representative I role. This job involves delivering superior customer service by efficiently handling inquiries, issues, and complaints, coordinating...

  • Customer Service Representative

    3 months ago

    Cedar Rapids, United States Community Choice Financial Family of Brands Full time

    Job DescriptionOverview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer...

  • Customer Service Representative

    3 months ago

    Cedar Rapids, United States Community Choice Financial Family of Brands Full time

    Overview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy, store...

  • Bilingual Customer Service Representative

    4 days ago

    Cedar Rapids, Iowa, United States GreenState Credit Union Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team at GreenState Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, promoting our products and services, and contributing to the overall success of our organization.Key...

  • Weekends Only Customer Service Representative

    3 months ago

    Cedar Rapids, United States Planet Fitness Full time

    Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities  Customer Service Representative greets members, prospective members and guests,...

  • Customer Service Representative

    4 days ago

    Cedar Rapids, Iowa, United States Kari Klien - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Insurance and Financial Services. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing them with exceptional service and support, and...

  • Customer Service Representative

    2 weeks ago

    Cedar Rapids, Iowa, United States GATR Truck Center Full time

    Position OverviewAre you equipped with a dedicated mindset, a robust work ethic, and a passion for delivering exceptional customer service? If so, we invite you to explore a rewarding opportunity with our dynamic team.GATR Truck Center is currently seeking a full-time Service Advisor to join our team. We provide competitive compensation based on your...

  • Weekends Only Customer Service Representative

    4 weeks ago

    Cedar Rapids, United States Planet Fitness Full time

    Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Essential Duties and Responsibilities Greets members, prospective members, and guests, providing exceptional customer service. Handles...