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Supervisor Non-Technical Customer Support

4 months ago

Indianapolis, United States Danaher Corporation Full time

**Supervisor Non-Technical Customer Support - INDIANAPOLIS**

Beckman Coulter Diagnostics Location Indianapolis, Indiana, United States of America Category Customer Support Job Id R1193697 Our career site no longer supports applications submitted via Internet Explorer. For a better experience, we recommend using Chrome, Firefox, Edge, or Safari. Thank you.

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JOB DESCRIPTION

At first glance, youll see that for more than 80 years weve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. Were building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and youll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, were working at the pace of change to improve patient lives with diagnostic tools that address the worlds biggest health challenges.

As the **Supervisor, Non-Technical Customer Support**, you will be a part of the Field Service Coordinator team and report to the Manager, Customer Operations. If you thrive in a dynamic leadership role and want to work to build a world-class Field Service organizationread on

**In this role, you will have the opportunity to:**

* Observe and lead daily activities and assist when gaps are identified

* Utilizing daily management with Area Leads and leadership in the field service teams to drive department KPIs such as: Leave/Arrival time, Over Time, PM/MOD completion and others as necessary.

* Lead, motivate, and mentor direct reports, providing training and counseling through job performance and personal development.

* Drive process improvement relative to Coordination job functions such as the functional model development

* Utilize dynamic resource allocation to provide best in class service response to field and other organizational requests

* Actively participate in hiring and termination decisions including temporary employee evaluations

* Assist in positively addressing customer escalations through to completion to include ETA updates

**The essential requirements of the job include:**

* High School diploma with 8+ years experience OR Bachelors degree with 5+ years experience OR Masters degree with 3+ years experience.

* 3+ years Leadership/Supervisor experience

* Microsoft Office experience

**It would be a plus if you also possess previous experience in:**

* Bachelors degree with experience in a service support organization

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why well empower you to push the boundaries of whats possible.

When you join us, youll also be joining Danahers global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, youll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

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