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Field Support Technician

2 months ago

Blue Springs, United States Fike Full time

Field Support Technician - Detection & Controls

Fike Corporation, a rapidly growing international manufacturer of pressure relief, explosion protection, fire suppression and detection equipment, has an opportunity for a Field Support Technician - Detection & Contorls position. Fike is a privately held business located in Blue Springs, MO with over 400 employees locally & over 1,200 employees worldwide.

Job Summary:

Provides highly skilled technical support for the installation, setup, testing, operator training, maintenance, and troubleshooting of Fike Industrial Specialty Fire Protection equipment. The Field Technician position is responsible for hands-on and on-site tasks involving deploying computer hardware, peripherals, IP-based thermal radiometry, fire detection, and suppression systems. Delivers onsite service and support for installation and maintenance services, including planning, processing, and organizing these activities. Supports field support projects, working in diverse conditions ranging from -50F to +120F, and environments from coal dust to sterile pharmaceutical settings to marine engine rooms. The role demands initiative and independent judgment in system installation and operation. Prepares detailed reports on performed work and any identified deficiencies. Requires up to 80% travel, both domestic and international.

Primary Responsibilities:

  1. Provides prompt, courteous technical support, achieving customer satisfaction through helpfulness and creativity.
  2. Responsible for system installation oversight, integration consultation, and programming, as well as onsite or remote system setup, testing, and training.
  3. Must understand applications and respond appropriately to make recommendations to customers relative to effective use of Fike equipment. Fike will provide factory training and mentoring on the systems.
  4. Expected to multitask with many projects relating to Fike supplied equipment.
  5. Participates in start-up setup, testing and training, or job site problem analysis and serves as consultant in difficult or unusual situations.
  6. Pulls together all facts and documentation for site issues and communicates to appropriate personnel.
  7. Travels to various facilities as required validating readiness and the installation of Fike systems.
  8. Performs emergency and routine service and troubleshoots problem sites. Services include, but are not limited to, product installation supervision, network setup, IP camera configuration, and site system monitoring.
  9. Ensures performance to the scope of work and site design documentation.
  10. Complies with Fike expense policy and provides weekly reports for customer billing and expense reimbursement.
  11. Participates in emergency/after-hours product support coverage to meet customer schedules.
  12. Assists the repair department with analysis and diagnosis of returned products.
  13. Assists supervisor in defining goals, accessing problems, and offering solutions.
  14. Applies knowledge of Fike systems and applications to assist in problem solving to both internal and external customers. Documents issues and findings and communicates effectively to required groups.
  15. Ensures resources comply with all customer safety requirements
  16. Provides customer service in accordance with company policies, procedures and ISO-9001 requirements.
  17. Escorts Fike customers on tours of Fike facilities when required.
  18. Maintains the confidentiality of all information processed.

Performs related duties as assigned. Regular and consistent attendance is required.

Essential Skills:

Subject Matter Proficiency. Analytical. Computer Applications, IP Device and Networking skills. Electrical/Electronic. Mechanical. Troubleshooting. Verbal and Written Communication. Presentation Skills. Initiative. Project Management.

Work Environment:

While performing the duties of this job, the employee is regularly required to walk, talk, hear, see, sit and, use hands. Must be able to lift more than 75 pounds without the aid of equipment, climb ladders, and work in difficult situations such as elevated heights, off of man lifts, scaffolding, tight spaces, and ever changing environments. Must be able to travel for consecutive days.

Job Qualifications:

Required: Associates degree in electrical engineering technology or an equivalent combination of education and experience. Demonstrated electrical technical knowledge and experience in computer and/or security networking. Solid verbal and written communication skills needed to accurately describe problems and communicate with customers. Valid driver's license. Must be able lift a minimum 50 lbs., climb ladders, and work in difficult situations such as off of man lifts, scaffolding, tight spaces and ever changing environments. Must be able to travel and obtain a Passport. Proficiency of Windows, Word and Excel. Knowledge of NFPA standards and other related code requirements.

Preferred: Bachelor's degree in engineering or an equivalent combination of education and experience. Advanced understanding of NFPA standards and other related code requirements. Experience or education in special hazard protection. Bi or multi-lingual.

Working at Fike

At Fike, our people are our strength. In order to fulfill our greatest potential, we are committed to attracting, growing and retaining a diverse and inclusive workforce. Better, Together as OneFike Plus, at Fike, we offer benefits and perks to help make you smile and feel like family.

Check out our competitive benefits package which includes:

  • Three Weeks Paid Time Off (PTO) pro-rated the first year & Paid Holidays
  • Medical Plans with FSA & HSA, Vision & Dental Plan
  • Paid Life and Long-term Disability Insurance
  • 401(k) and Roth 401(k) Plan with Company Match Fully Vested on Day One
  • Profit Sharing Bonus Program
  • Education Reimbursement
  • Employee Assistance Program
  • On-Site Fitness Center & Award Winning Wellness Program
  • Reimbursement for Safety Shoes & Glasses
  • Service awards & Recognition Program
  • Company Picnic, Quarterly Events and Holiday Lunch
  • Free Coffee/Tea, Lunch Utensils, Lunch Room Mini-mart, Free Parking

Refer to Req ID 3142. Please visit our website at www.fike.com to fill out an application.

Fike isan Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.