Technical Support Specialist
2 weeks ago
Location: Blue Springs, MS 38828
Term: Contract
Job Overview:
The Desktop Support Technician is responsible for providing on-site technical assistance within the desktop environment. This role includes the deployment of end-user devices such as desktops, laptops, and mobile devices, while also assisting colleagues with more complex tasks and IT projects. The technician will support a leading automotive manufacturer across various facilities, including manufacturing, logistics, and engineering.
Key Responsibilities:
- Deliver Level 2 technical support and troubleshooting across multiple technologies.
- Address hardware and software issues related to end-user devices.
- Analyze and document end-user inquiries and resolutions.
- Install software on desktops and laptops using approved methodologies.
- Troubleshoot operating system and connectivity issues.
- Maintain accurate records of work performed and update support tickets promptly.
- Contribute to and enhance the knowledge base.
- Coordinate hardware warranty repairs and escalate issues to third-party vendors as necessary.
- Manage problem resolution processes effectively.
- Participate in various IT projects and initiatives.
- Ensure compliance with SLA and KPI management standards.
- Be prepared to walk long distances and lift items up to 50 lbs as required.
- Adapt to working in varying environmental conditions.
- Perform additional end-user and infrastructure-related tasks as needed.
Company Overview:
ReqRoute, Inc. is dedicated to connecting skilled IT professionals with Fortune 1000 companies. We pride ourselves on our commitment to diversity and equal opportunity in the workplace. Qualified candidates will be considered for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected by law.
Note: This position may require flexible shifts and occasional on-call responsibilities.
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