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TX: Technology Coordinator
2 months ago
TX: Technology Coordinator - BASIS Cedar Park [24-25 SY]
BASIS Cedar Park is seeking a Technology Coordinator to join our bright, passionate team for the 2024-2025 School Year
POSITION SUMMARY
The Technology Coordinator’s primary role is to provide help desk operations and to ensure that end users are receiving the appropriate assistance for all technology needs. This includes all help desk requests and resolutions. The person in this position needs to have an entry-level knowledge of systems administration, customer service, and strong desktop support experience and expertise.
PRIMARY RESPONSIBILITIES:
Serves as a help desk tier 1 and 2 engineer to support desktops, laptops, tablets, and smartphones
Office 365 Administration
Outlook and Lync 2013 configuration
Maintains system processes related to file and system backups
Supporting a wide variety of network and software applications (firewall, web filter, corporate-managed virus protection.)
Maintain Active Directory user and computer accounts
Maintains computer and mobile device updates/patches
Maintain telephony equipment including VOIP and analog services
Recommends hardware, software, and consumables for purchase
Maintain updated and accurate inventory lists
Maintain and create documentation of IT processes
KEY COMPETENCIES
Knowledge and understanding of BASIS organization
Attention to detail and strong organization and communication skills
Analytical with strong problem-solving skills
Ability to interpret a variety of instructions in written or verbal form
EDUCATION AND EXPERIENCE REQUIREMENTS
Required:
Technical or Associate's degree; experience can be considered in place of a degree
1-2 years in an IT Help Desk environment
Preferred:
Knowledge of SharePoint 2013
Knowledge of System Center 2012
Knowledge of Microsoft Dynamics
Basic understanding of IP routing
Benefits and Pay Rate:
Pay range for this position is $21 - $23 an hour competitive and dependent on education and experience. BASIS offers a comprehensive benefits package.
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