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Information Technology Field Technician

2 months ago

Scottsdale, United States HeartCentrix Solutions Full time

The IT Field Support Technician provides technical support for all incident and request tickets distributed by the IT Help Desk through the IT Service Management System. The role involves administering desktop support and technical assistance on the installation, configuration, and deployment of workstations, printers, modems, phones, other computing technologies, and various telecommunication systems. The IT Field Support Technician is also responsible for the upkeep and documentation of local IT hardware and new equipment installations, including cabling connections, wire management, and emergency power management.


Key Responsibilities:

Technical Support:

  • Provide technical support for all incident and request tickets distributed by the IT Help Desk through the IT Service Management System.
  • Administer desktop support and technical assistance on the installation, configuration, and deployment of workstations, printers, modems, phones, other computing technologies, and various telecommunication systems.
  • General technical support of PC software products, including word processing, spreadsheets, email, graphics products, communications software, and more.


Hardware and Software Management:

  • Responsible for the upkeep and documentation of local IT hardware and new equipment installations, including cabling connections, wire management, emergency power management, and more.
  • Installation, configuration, and system administration of operating systems and application software, including upgrades and patches.


Vendor Coordination:

  • Coordinate and schedule vendor support, maintenance, and repairs.


On-Call Support:

  • Participate in a revolving on-call schedule and respond to emergency outages for local sites.
  • Provide remote support for users and sites from the primary location.
  • Varied working hours may be required to accomplish technical solutions.


Qualifications:

  • Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • Experience in IT support, desktop support, and technical assistance.
  • Familiarity with operating systems, software applications, and telecommunication systems.
  • Ability to manage and document IT hardware installations and configurations.


Working Conditions:

  • Participation in an on-call rotation with the possibility of varied working hours.
  • Ability to provide both on-site and remote technical support.