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Customer Service Representative
2 months ago
We are seeking a highly skilled and compassionate Customer Service Representative to join our team at The University of Chicago Medicine. As a key member of our 24/7 Call Center, you will be responsible for providing exceptional customer service and support to patients, families, and healthcare providers.
Key Responsibilities- Provide Excellent Customer Service: Respond to customer inquiries, resolve issues, and provide accurate information in a timely and professional manner.
- Communicate Effectively: Utilize strong verbal and written communication skills to interact with patients, families, and healthcare providers.
- Work in a Fast-Paced Environment: Manage multiple calls and tasks simultaneously, prioritizing and resolving issues in a calm and composed manner.
- Collaborate with Team Members: Work closely with call center supervisors, healthcare providers, and other team members to resolve customer issues and improve patient outcomes.
- Stay Up-to-Date on Medical Knowledge: Maintain a thorough understanding of medical terminology, procedures, and protocols to provide accurate and informed responses to customer inquiries.
- High School Diploma or Equivalent: Required.
- Experience in Healthcare or Customer Service: One year of experience in a healthcare setting or customer service role, preferably in a call center environment.
- Strong Communication and Interpersonal Skills: Ability to communicate effectively with patients, families, and healthcare providers, and work collaboratively with team members.
- Problem-Solving and Critical Thinking: Ability to analyze and resolve customer issues in a timely and professional manner.
- Technical Skills: Proficiency in Windows-based computer applications and ability to learn new software and systems quickly.
- Associate's or Bachelor's Degree in a Healthcare or Related Field: Preferred.
- Call Center Experience: Experience working in a call center environment, preferably in a healthcare setting.
- Medical Terminology Knowledge: Familiarity with medical terminology and procedures.
- Bilingual or Multilingual: Ability to communicate in multiple languages, preferably including Spanish.
The University of Chicago Medicine is a world-renowned academic healthcare system dedicated to providing exceptional patient care, advancing medical innovation, and serving the health needs of our community. As a member of our team, you will have the opportunity to work with a talented and compassionate group of healthcare professionals, contribute to the advancement of medical knowledge, and make a meaningful difference in the lives of our patients and families.
