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Restaurant Manager

2 months ago

Grand Rapids, United States Suburban Inns Full time
Benefits Include:
  • Earned Paid Time Off for ALL Team Members
  • Insurance (health, vision, dental, life) for full time Team Members
  • Advancement & professional growth opportunities
  • 100% paid maternity/paternity leave for those who qualify for FMLA
  • Hotel and restaurant discounts
  • Flexible schedules (dependent on position)
  • 8 hours of paid volunteer time per year (must be accredited)
  • Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to financial and elder care consultations)

Position Summary:
Responsible for overall management of the restaurant (general manager responsibilities), including both Front of House and Back of House, in a manner most pleasing to guests, while following Suburban Inns' Core Values, Suburban Inn/Big E's standards, Brand standards, and local Health Department standards

Essential Functions:
•Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued. Anticipate and meet the needs and expectations of our guests, then go one step further
•Monitor and take corrective actions necessary to help assure that budget goals are attained
•Ensure that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented
•Lead, Manage, and Hold Team Members accountable to the standards of employment and job performance set by the core values of Suburban Inns. Discipline Team Members as needed, according to Suburban Inns' policies
•Inspect to ensure that all safety, sanitation, energy management, preventive maintenance, and other standards are consistently met
•Ensure that all standard operating procedures for revenue cost control are in place and consistently utilized
•Manage the long-range staffing needs of the department
•Ensure that all legal requirements are consistently adhered to including wage and hour and federal, state and/or local laws pertaining to alcoholic beverages and food service
•Monitor purchasing and receiving procedures for products and supplies to ensure proper quantity, quality, and price for all purchases
•Address guest complaints in conjunction with the Marketing Department and advise the managers about appropriate corrective actions taken
•Maintain appearance, upkeep, and cleanliness of all food and beverage equipment and facilities
•Approve and code all product invoices before submitting to the accounting department
•Manage physical inventory verification and provide updated information to the accounting department monthly
•Responsible for the proper accounting and reconciliation of the Point-of-Sale systems
•Audit and approve bi-weekly payroll
•Implement and monitor sanitation and cleaning schedules
•Responsible for the overall successful operation of the ScoreCard program
•Follow all Suburban Inns Processes
•Exhibit regular and recurrent attendance records
•Other duties as requested by management

Position Requirements:
Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, record keeping, or word processing. Good communication skills
Formal Education and Job-Related Experience: This position requires a minimum formal education of a bachelor's degree or equivalent related experience. Minimum of three-years restaurant management experience
License, Registration, and/or Certification Required: ServSafe Food and Allergen, TIPS, and CPR Certifications (May be completed upon hire)
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
Required Travel: Position may require travel to other Suburban Inns properties, client locations, or other locations

Uniform and Appearance Guidelines:
Uniform: Professional attire according to Suburban Inns guidelines. Shoes need to be closed-toed and non-slip.
Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position's supervisor