Restaurant Manager

5 months ago

Grand Rapids, United States Chick-fil-A Restaurants Full time

POSITION OBJECTIVE:


Looking for a fulfilling job in a lively atmosphere? Are you a natural leader, eager to make a positive impact on your team and guests? Chick-fil-A 28th & Beltline is seeking a dedicated and resilient Director of Front of House. As a key member of our skilled Leadership Team, you will lead a team of 95+ members. After thorough training covering all aspects of our restaurant, you will manage Front of House operations. We value emotional intelligence, strong relationships, passion for operations, and a proactive attitude. Opportunities for growth abound, from Director to Director of Operations to Executive Director or even owning your own location. Start your fulfilling career journey with us at Chick-fil-A 28th & Beltline


POSITION KEY RESPONSIBILITIES

  • 80-90% of time spent in day-to-day operations in the front of the house, directly leading a team of 10-25 individuals to achieve excellence.
  • 10-20% of time spent on administrative tasks such as scheduling, CEM scores, front of house retention, and leadership development.
  • Thinking strategically for the business; Collaborating, adjusting, and propelling the business to reach goals.
  • Implementing and updating changes to systems and processes in order to improve team member efficiency and guest experience.
  • Coach, develop, and grow leaders while cultivating a team environment and assisting in overseeing the culture of the front of house.
  • Engage with, challenge, and motivate team members to accomplish difficult and hard to reach goals while inspiring those around them to have fun and build life-impacting relationships with team members and guests.
  • Provide clear, kind, and consistent communication and feedback.
  • Hold team members accountable to all Chick-fil-A policies and procedures.
  • Assist in leadership development with the Leadership Team and Owner/Operator.
  • Meet regularly with Leadership Team and the Owner/Operator for continued training and personal development, as well as to execute the overall vision and grow the overall success of the restaurant.
  • Uphold the Chick-fil-A standards and policies.


COMPETENCIES/SKILLS/EDUCATION/EXPERIENCE NEEDED

  • Bachelor’s Degree is Preferred.
  • 2+ years of management experience with positive results to show.
  • Proven leadership experience - have led and developed teams.
  • Effective communicator with the entire team; great listener.
  • Ability to have direct, win/win conversations in difficult situations.
  • Resourceful; has the ability to think and do; go-getter.
  • Systems thinker; innovator; problem-solver.
  • High integrity and character.
  • Optimistic in adversity; a natural team cheerleader.
  • Demonstrates a servant-leadership mentality.
  • Sense of ownership; self-motivated with a willingness and eagerness to learn.
  • Takes initiative; driven and hard-working individual with a growth mindset.
  • Ability to keep composure under high pressure and make decisions quickly.
  • Organized and detail-oriented with a strong sense of follow-through.
  • Desire to care for others. Strong relationship builder.
  • Results-oriented and able to work in a very fast-paced and high-stress environment.
  • Passion for people and delivering world-class service.

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