Customer Success Manager
5 days ago
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category : Customer Success Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Role Description As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor for the adoption of new features of Salesforce's annual release schedules. Communicate the value of Signature Success and ensure all collaborators understand this value. Act as an advocate for customers during the triage and resolution of high-severity cases. Occasional travel to customer sites and availability for some after-hour or weekend coverage may be required. Minimum Requirements Minimum of 8 years of work experience in Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, or solutions architecture. Experience with Salesforce Sales Cloud and/or Service Cloud. 4+ years' experience in management consulting services. Exceptional communication and presentation skills. Skills for analyzing technical concepts and translating them into business terms. Ability to explain complex technical concepts in business-friendly terms. Knowledge of software development process and design methodologies. Experience leading cross-functional teams to facilitate customer needs resolution. Note: This role is office-flexible, and the expectation is to be in office 3 days per week (Seattle/Bellevue, Chicago/Indianapolis, Atlanta, San Francisco/Palo Alto). Preferred Requirements Salesforce product certifications are a plus. Knowledge of Salesforce products and features. Experience working with Enterprise-level customers. Our Investment In You World-class enablement and on-demand training. Exposure to executive thought leaders. Clear path to promotion with accelerated leadership development programs. Weekly 1:1 coaching with your leadership. Fast Ramp mentorship program. Week-long product boot camp. Sandler Sales Training. Volunteer Opportunities Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back has helped us become a leader in philanthropy, culture, and innovation. Accommodations If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. We are committed to creating a workforce that reflects society through inclusive programs and initiatives. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. For Washington-based roles, the base salary hiring range for this position is $128,300 to $217,200. For California-based roles, the base salary hiring range for this position is $140,000 to $236,900. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. #J-18808-Ljbffr
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Customer Success Manager
4 months ago
Seattle, United States Customer Labs Full timeNeara is a high-growth, venture-backed Series B, tech company headquartered in Sydney, Australia. We work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionize the utilities industry by helping them future-proof their infrastructure and navigate the challenges of the clean...
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Customer Success Manager
2 months ago
Seattle, United States Jirav Full timeJirav is the leading financial planning and forecasting solution for Accounting, CFO Advisory, and SMBs, empowering businesses to turn insights into action with dashboards, reports, and AI and driver-based budgeting and forecasting. As the preferred solution provider of CPA.com, Jirav enables over 3,000 businesses to optimize forecasts for expenses, revenue,...
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Customer Success Manager
4 weeks ago
Seattle, Washington, United States MacDonald-Miller Facility Solutions Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at MacDonald-Miller Facility Solutions. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, identifying new opportunities for growth, and ensuring that our services meet their evolving...
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Customer Success Manager
4 weeks ago
Seattle, Washington, United States Auctane Full timeAbout AuctaneAuctane is a leading provider of shipping and software solutions for e-commerce businesses. Our mission is to fuel commerce through exceptional delivery, helping sellers fulfill their promises to consumers worldwide.Job SummaryWe are seeking a highly skilled Field Customer Success Manager to join our team. As a Field Customer Success Manager,...
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Associate Manager, Customer Success
4 weeks ago
Seattle, United States Henry Schein Full timeThis opportunity is remote within the United States. Job Summary This position is responsible for the day-to-day management of a customer success team responsible for improving the customers' business health by, leveraging, and promoting Henry Schein One software solutions and services. The role works with the team to ensure the achievement of key business...
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Customer Success Manager, Digital
2 months ago
Seattle, United States Salesforce Full timeRole Description For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you...
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Customer Success Manager, Creators
5 days ago
Seattle, United States Amazon Full timeDescription The Creators team goal is to make Amazon the Earth’s most desired destination for commerce influencers, associates (publishers, bloggers, and more) and their content. We are a team of innovators that tackle difficult problems, and are laser-focused on building and enhancing products and experiences that drive growth for Creators. We own the...
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Customer Success Manager
6 days ago
Seattle, United States Seattleclimate Full timeNeara is a high-growth, venture-backed Series B, tech company headquartered in Sydney, Australia. Recognized as one of the Times 100 Most Influential Companies of 2024 , our vision is to change how the world operates, build and designs critical infrastructure. We work with 75% of the utilities in Australia and New Zealand and are rapidly expanding across the...
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Customer Success Manager
6 days ago
Seattle, United States Seattleclimate Full timeNeara is a high-growth, venture-backed Series B, tech company headquartered in Sydney. We work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionize the utilities industry by helping them future-proof their infrastructure and navigate the challenges of the clean energy...
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Technical Customer Success Manager
7 days ago
Seattle, United States Finvari Full timeFinvari is a fast-growing SaaS startup transforming the way construction companies handle payments. Our mission is to eliminate manual, repetitive payment tasks, empowering construction leaders to focus on building the infrastructure of tomorrow. From field employees to the C-Suite, our customer-centric software streamlines processes, improves efficiency,...
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Customer Success Manager
3 months ago
Seattle, United States Henry Schein Full timeThis opportunity is remote within the United States Job Summary This position is responsible for the overall health and increasing retention of Jarvis Analytics accounts. Onboard accounts, proactively reach out to improve health based on business triggers, train customers on the product, and maintain a creditable and healthy relationship with the...
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Field Customer Success Manager
5 days ago
Seattle, United States TBWA\Chiat\Day Full timeAt Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible...
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Senior Customer Success Manager, BEATS
4 weeks ago
Seattle, United States Amazon.com Inc Full timeJob Title: Senior Customer Success Manager This role can be based in our approved office locations in Seattle, WA. Do you enjoy having ownership to create daily and long-term strategic impact on customers and businesses? As a Senior Customer Success Manager with Amazon Vendor Services, you will work with Amazon’s top vendor partners, influencing growth...
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Senior Customer Success Manager
3 months ago
Seattle, United States Amazon.com Inc Full timeMinimum Qualifications: 3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills Bachelor's Degree Data analysis experience including manipulating large datasets from complex systems and interpreting results Proficient in Excel Strong written and verbal communication skills Preferred...
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Customer Success Manager
1 month ago
Seattle, United States Gulfstream Strategic Placements, LLC Full timeJob Title: Customer Success Manager - Building Automation Location: Seattle, WA Job Overview We seek an experienced Customer Success Manager specializing in Building Automation to join our team in Seattle, WA. This role is integral to delivering exceptional client support, driving efficiency, and ensuring satisfaction across various building automation...
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Customer Success Liaison
1 month ago
Seattle, Washington, United States Exemplar Global Full timeExemplar Global is seeking a proactive Customer Success Liaison to join our remote team. In this dynamic role, you will be the first point of contact for our valued customers, providing timely assistance and resolving inquiries through live chat. Your primary objective will be to enhance customer satisfaction by ensuring prompt responses and delivering...
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Customer Success Manager
1 month ago
seattle, United States Gulfstream Strategic Placements Full timeJob Title: Customer Success Manager - Building AutomationLocation: Seattle, WAJob OverviewWe seek an experienced Customer Success Manager specializing in Building Automation to join our team in Seattle, WA. This role is integral to delivering exceptional client support, driving efficiency, and ensuring satisfaction across various building automation systems....
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Customer Success Manager
1 month ago
Seattle, United States Gulfstream Strategic Placements Full timeJob Title: Customer Success Manager - Building AutomationLocation: Seattle, WAJob OverviewWe seek an experienced Customer Success Manager specializing in Building Automation to join our team in Seattle, WA. This role is integral to delivering exceptional client support, driving efficiency, and ensuring satisfaction across various building automation systems....
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Field Customer Success Manager
1 month ago
Seattle, United States Auctane Careers Full timeAbout us At Auctane, we are united by a passion to help sellers - wherever they are, however they operate - fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more...
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Customer Success Manager
4 months ago
Seattle, United States Salesforce Full timeFor our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnershi Manager, Cloud, Salesforce, Customer, Technical, Solutions Architect, Technology
