Current jobs related to Customer Success Manager - Little Ferry - Seamless
-
Customer Success Manager
4 weeks ago
Little Ferry, United States Philips Full timeJob Title Customer Success Manager Job Description The Customer Success Manager drives innovative strategies and customer success plans which deepen customer understanding, respond to changing customer expectations, develop new opportunities, and deliver world-class customer experiences. This role ensures end-to-end orchestration of the customer success...
-
Customer Success Manager
4 weeks ago
Little Ferry, United States Litera Corp. Full timeJob Description A Customer Success Manager (CSM) at Litera is responsible for partnering with our customers to deliver on expectations and drive successful outcomes. The CSM acts as a key stakeholder for our customers, serving as their advocate and is curious and passionate about guiding adoption, engaging end users, and leveraging data for insights. CSMs...
-
Customer Success Manager
4 weeks ago
Little Ferry, United States Varsity Tutors, a Nerdy Company Full timeAre you ready to join an innovative and dynamic team that is revolutionizing the education industry? Varsity Tutors for Schools is actively seeking a passionate and highly motivated Customer Success Manager to drive our mission of empowering students and transforming the learning experience. As a Customer Success Manager, you will play a pivotal role in...
-
Customer Success Manager
4 weeks ago
Little Ferry, United States Altrata Full timeThe Client Success Manager is a core member of Altrata’s global Customer Success organization. This team proactively engages with business stakeholders across the company to leverage the voice of the customer, drive continuous improvement, and deliver outstanding customer experience to our clients. We are looking for an energetic and passionate Client...
-
Customer Success Manager
4 weeks ago
Little Ferry, United States NetWrix Full timeRequisition #1568, Customer Success Manager Join the Winning Netwrix Team! About Us: We are a highly successful and rapidly growing technology company of over 900 dedicated professionals committed to making a difference in the world of data security. Organizations of all sizes utilize our products to protect their business-critical data and personal...
-
Customer Success Manager
4 weeks ago
Little Ferry, United States Lightforce Full timeAbout LightForce At LightForce Orthodontics, we use advanced manufacturing technologies and proprietary CAD software to create the world’s best orthodontic treatment experience. We create 100% patient-matched orthodontic ceramic brackets designed from digital impressions with the goal of reducing treatment duration for patients and chair-time for...
-
Customer Success Manager
4 weeks ago
Little Ferry, United States ForeScout Technologies Full timeDescription Who We Are We envision a world where every cyber asset is seen, secure, and compliant. Forescout Technologies, Inc., a global cybersecurity leader, continuously identifies, protects, and helps ensure the compliance of all managed and unmanaged cyber assets – IT, IoT, IoMT, and OT. For more than 20 years, Fortune 100 organizations and government...
-
Senior Customer Success Manager
2 weeks ago
Little Ferry, New Jersey, United States Siteline Inc Full timeSenior Customer Success Manager at Siteline IncJoin Siteline Inc as a Senior Customer Success Manager, where you will play a pivotal role in enhancing customer satisfaction and driving retention. This position offers the chance to influence key strategies and implement effective processes for growth.Key Responsibilities:Oversee the Customer Success team,...
-
Customer Success Manager
4 weeks ago
Little Ferry, United States Zillow Full timeAbout The Team Zillow Group’s acquisition of ShowingTime represents the next step forward in our shared dedication to integrate an improved showing process to benefit our customers, clients and the real estate industry as a whole. ShowingTime is the market leader in cutting-edge showing management, feedback, recruiting and analytics solutions for the...
-
Customer Success Manager, ACS
4 weeks ago
Little Ferry, United States Autodesk Full timeJob Requisition ID # 24WD78352 Position Overview As a Customer Success Manager within the Emerging Business Customer Success organization, retaining and expanding our construction customers is one of our most important tasks. Within the Customer Success- Autodesk Construction Solutions (ACS) team, we understand that promoting adoption of our cloud solutions...
-
Customer Success Account Manager
1 month ago
Little Ferry, United States Microsoft Corporation Full timeWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Enterprise Customer Success Manager
4 weeks ago
Little Ferry, United States Persefoni Full timeCustomer Success Manager Company Introduction Our mission is to enable every organization to be climate conscious and positive with the world’s best climate software and data products. Persefoni is creating an all-in-one platform that allows organizations to measure, analyze, and reduce their Enterprise Carbon Footprint. Our goal is to provide our...
-
Senior Customer Success Manager
4 weeks ago
Little Ferry, United States Trellix Full timeJob Title: Senior Customer Success Manager Role Overview: The Senior Customer Success Manager is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. This dynamic and customer-centric individual must be comfortable consulting with large customer accounts with the ability to articulate the value of Trellix solutions and...
-
FP&A Customer Success Manager
4 weeks ago
Little Ferry, United States Datarails Full timeDescription Datarails is the financial planning and analysis platform that automates data consolidation, reporting and planning, while enabling finance teams to continue using their own Excel spreadsheets and financial models. Datarails integrates with the most popular accounting software, ERPs and CRMs so all your data can be consolidated. Reduce risk,...
-
Customer Success Account Manager
4 weeks ago
Little Ferry, United States Microsoft Corporation Full timeWe are looking to hire a Customer Success Account Manager to join Microsoft Federal. Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset...
-
Little Ferry, United States Microsoft Corporation Full timeWe are the Customer Success Unit and integral to the success of Microsoft's America’s Sales Enablement & Operations (SE&O) team, which plays an essential role in translating Microsoft’s Commercial Strategy and driving operational excellence to achieve the greatest results possible. Our Customer Success Unit provides a reputable standard of delivery to...
-
Sr. Customer Success Manager
4 weeks ago
Little Ferry, United States CloudBees Full timeAbout CloudBees CloudBees is powering the continuous economy by offering the world’s first end-to-end continuous software delivery management system (SDM). For millions of developers and product teams driving innovation for businesses large or small, SDM builds on continuous integration (CI) and continuous delivery (CD) to enable all functions and teams...
-
Customer Success Manager
4 weeks ago
Little Ferry, United States FieldRoutes, a ServiceTitan company Full timeWho We Are: We’re FieldRoutes, a leading cloud-based and mobile SaaS provider in the pest control and lawn care industries and a proud member of the ServiceTitan family since 2022. Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium-sized businesses enabling our clients to...
-
Head of Customer Success
2 months ago
Little Ferry, United States Apera AI Full timeApera AI helps manufacturers make their factories more flexible and productive. Robots enhanced with Apera’s software have 4D Vision – the ability to see and handle objects with human-like capability. Challenging applications such as bin picking, sorting, packaging, and assembly are now open to fast, precise, and reliable automation. Apera is led by an...
-
Little Ferry, New Jersey, United States Microsoft Corporation Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager, Converged Communications to join our team at Microsoft Corporation. As a key member of our Customer Success Unit, you will play a critical role in driving the success of our customers and helping them achieve their business goals.Key ResponsibilitiesDevelop and Maintain Valued...
Customer Success Manager
2 months ago
The Opportunity
As a Customer Success Manager at Seamless, you will be responsible for the retention and expansion of Seamless AI’s accounts in our small business segment. The SMB CSM is responsible for driving growth and product adoption across the overall book of business, while ensuring the success of our customers and maximizing lifetime value. The SMB CSM will also be responsible for actively contacting customers, identifying situations that may put these clients at-risk while working to solve them, and serving as a direct through-line for feedback to our leadership team on the needs of our customers as it affects our product road-map.
Responsibilities
Engage with existing customers, understanding their needs and experiences with Seamless.AI to ensure satisfaction and identify opportunities for account growth
Lead the renewal process from start to finish, including contract negotiations, ensuring a high retention rate
Develop and implement strategies to increase customer investment in Seamless.AI products and services
Work closely with customer success and sales teams to identify opportunities for account expansion
Conduct regular account reviews to monitor customer satisfaction and identify any potential issues before renewal
Maintain accurate records of customer interactions, transactions, and feedback, while using this data to improve future strategies
Stay updated on Seamless.AI product developments and industry trends to provide knowledgeable support and advice to customers
Leverage a combination of tech-touch and personal-touch outreach to employ a proactive approach to ensuring customer health across the SMB customer-base
Take a consultative approach to make sure that the customer is maximizing their usage of Seamless.AI, and ensure that they will renew their subscriptions year over year
Keep track of customer organizational changes, identify at risk customers, and coordinate efforts to eliminate risk
Escalate issues to drive resolution in a timely, proactive manner
Education and Requirements:
Bachelor’s Degree in Business, Marketing, or a related field
2-3 years experience in sales, account management, or customer success, preferably in a technology or SaaS environment
Excellent written and verbal communication skills
Team player, able to work alongside several internal teams
Detail-oriented, Well organized, Sales experience an advantage
Salesforce, Gainsight, Outreach, high density call volume experience an advantage
Ability to learn new technologies quickly and train others
Strong negotiation and closing skills
Ability to build rapport and foster long-term relationships with customers
Self-motivated with a results driven approach
Check out what our employees think about working at Seamless: CLICK HERE
Seamless.AI has been delivering the world's best sales leads since 2015. Our product is the first real time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. Our product has been recognized by G2 in 2024 in the following categories: Best Software Products Overall, Best Software Products for Small Business, and Highest Satisfaction Products. We have been recognized as one of Ohio’s fastest growing companies and won 2020 Best Places to Work, LinkedIn’s Top 50 Tech Startups in 2020,2022, and 2023, Purpose Jobs 2023 Best Workplace Culture and Best Work-life balance, and Purpose Jobs best place to work in 2024. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S.
#J-18808-Ljbffr