Front Desk Supervisor
4 weeks ago
We're looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today
Responsibilities
•Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
•Manage the hiring, training, and supervision of all front office staff members, and ensure they're providing exceptional guest service and uphold hotel policies
•Compile occupancy reports and financial information for the general manager
•Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
•Handle the front desk budget and order office supplies as needed
Qualifications
•Prior hospitality experience of 1 year is required for this position
•Have superb communication skills, management skills, and multitasking skills
•Applicants must have a high school diploma or GED
•Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
•Experience with MS office and bookkeeping skills desired
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