Front Office Supervisor

3 weeks ago

Savannah, United States HYATT Hotels Full time

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.

Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other colleagues by coaching, giving direction and may include training, scheduling, payroll and interviewing.

The Operations Supervisor will have a focus on the Front of House Guest Experience, with primary responsibilities overseeing the Front Office (including Front Office, PBX, Guest Services, and Valet) as well as F&B outlets. This position requires a solid understanding of the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience-whether arrival, drinking and dining, or departure. Other duties may include processing forms of payment and responding to guest inquires. Additionally, this position will gain exposure to other operational areas in an effort to promote growth and encourage cross development of talent within the Operations Division.

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

  • A true desire to satisfy the needs of others in a fast paced environment.
  • Refined verbal and written communication skills.
  • Ability to stand for long periods of time.
  • Experience and a thorough understanding of Front Office operations, with a willingness and ability to support other areas of the Operations Division.
  • Candidate must have an ability to work a flexible schedule.
  • Ability to multi-task and provide excellent customer service skills and have professional presentation.
  • Good problem solving, administrative, and interpersonal skills are a must
  • Support Hyatt's purpose by identifying opportunities to display authentic human care to guests and colleagues so they can be their best.

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