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Customer Care Specialist I

2 months ago

Cape Canaveral, United States HireMilitary Full time
Customer Care Specialist I

Department: HireMilitary Alliance

Employment Type: Permanent

Location: FL - Cape Canaveral

Compensation: $16.20 / hour

Description

We are recruiting Customer Care Specialist I on behalf of Acuity International, who provides process and technology-based critical services to government and commercial enterprises around the world.

The Customer Care Specialist I with Acuity International in Cape Canaveral, FL is responsible for providing administrative support and exceptional customer service to all Acuity team members on a medical exam or drug screening program within the Occupational Health Services business unit. This role acts as a liaison with examinees and network providers to schedule employment-related examinations and interacts daily with other Acuity team members and provider network partners. Hours may vary to include weekends. Hybrid schedules possible depending on contract.

**Note from HireMilitary **Before submitting your resume, ensure you have aligned your resume with the job description to identify you as a competitive candidate for the role. Use our Quick Start Guide to Writing a Targeted Resume to assist.

Responsibilities
  • Coordinate with examinees and network providers to schedule employment-related examinations.
  • Follow different protocols for each program. Adheres to program specific protocols, processes, and policies.
  • Utilize supporting software to process examinations from scheduling appointments, tracking progress, and recording final status for billing and delivery to the client.
  • Works closely with our medical team, examinees, employers, and contracted facilities to ensure the completion of the examination process.
  • Contact examinees and facilities to schedule requested examinations.
  • Contact providers regarding missing or incomplete examination results.
  • File, scan, and retrieve exam results to include laboratory, medical, and final determinations.
  • Consistently provides professional, and gracious customer service.
  • Processes inbound and outbound phone calls, faxes, email, and mail.
  • Handle routine customer inquiries and assess call escalation; redirect calls as needed to the appropriate manager.
  • Meet or exceed established standards on a consistent basis for quality, customer service, productivity, and service level guidelines.
  • Handles all medical and drug screen results compliant to HIPAA standard practices.
  • Other duties as assigned.
Qualifications
  • High School Diploma or equivalent
  • Computer proficiency in MS Office Suite Apps, Adobe Acrobat, database software, etc. with the ability to toggle between multiple platforms.
  • Customer service experience
  • Able to work a flexible schedule to accommodate work requirements.
  • High level of organization and detail oriented
  • Dependability
  • Good written and oral communication skills
  • Must be able to pass a background check and drug screen.


Benefits & Compensation

Annual/Hourly Salary starts at $16.20.

Click the "Apply Now" button. We will forward your details and make a direct and warm introduction.

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