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Healthcare Call Center Representative

3 months ago

Torrance, United States Bhchealth Full time

Join to apply for the Healthcare Call Center Representative role at Benevolence Health Centers Continue with Google Continue with Google 3 days ago Be among the first 25 applicants Join to apply for the Healthcare Call Center Representative role at Benevolence Health Centers Save this job with your existing LinkedIn profile, or create a new one. Save this job with your existing LinkedIn profile, or create a new one. Your job seeking activity is only visible to you. Email Please enter a valid email address. Welcome back Sign in to save Healthcare Call Center Representative at Benevolence Health Centers . Job Description Benevolence Health Centers is seeking an experienced Call Center Representative to join our team This position requires the staff to perform all job activities in patient appointment scheduling, telephone operation, and provider template implementation. Staff is responsible for handling all incoming telephone calls to the Center and processing them accordingly, verifying the provider’s templates to provide accurate information regarding their schedules, and scheduling various types of appointments. Demonstrates customer service standards in dealing with people both in person and on the telephone. Job Description Benevolence Health Centers is seeking an experienced Call Center Representative to join our team This position requires the staff to perform all job activities in patient appointment scheduling, telephone operation, and provider template implementation. Staff is responsible for handling all incoming telephone calls to the Center and processing them accordingly, verifying the provider’s templates to provide accurate information regarding their schedules, and scheduling various types of appointments. Demonstrates customer service standards in dealing with people both in person and on the telephone. RESPONSIBILITIES: Answers all incoming calls, directs questions and messages to appropriate staff or department, and provides information to existing and potential patients regarding clinic services. Assists with appointment-related information for both internal and external customers, this may include in physical coverage/presence in assigned locations within the sites. Responsible for the development, implementation and appropriate communication of provider templates, as assigned by the supervisor. Confirms appointments for the coming day(s) by calling patients and cancels, reschedules appointments as directed by his/her supervisor or lead. Verify patient’s insurance eligibility as needed or indicated. Generates printed appointment schedules for the next day(s) and provides copy of the schedule to all appropriate departments and staff as needed. Maintains a professional, friendly, and courteous attitude in the performance of his/her duties. Handles patient information with utmost respect and confidentiality. Supports the Center’s mission of quality care and patient satisfaction projects. Other duties as assigned. REQUIREMENTS: Must possess a high school diploma or equivalency. Knowledge of medical terminology. Ability to read, write, and speak English and Spanish. Experience with multi-button telephone, computer and other simple business equipment; must learn the Center’s computer and telephone system within three month of hire. Must learn procedures in appointment and telephone operator within three month of cross-training. Must demonstrate excellent telephone and customer service relation skills. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Hospitals and Health Care Referrals increase your chances of interviewing at Benevolence Health Centers by 2x Get notified about new Call Center Representative jobs in Torrance, CA . Customer Service Representative (10:30a-7p CST) Customer Service Representative (Mountain or Pacific Time Zone) Customer Service Manager, Airport Customer Operations Customer Service Representative (Remote, 9/3 Start Date) Washington DC-Baltimore Area 15 hours ago Customer Service Representative - Medical Transportion Customer Service Representative (Remote, US) Customer Service Representative ($18-$20/hour / REMOTE) Customer Service Representative - Immediate Start Entry Level Customer Service Representative Customer Service Manager, Airport Customer Operations Customer Service Representative - Entry Level Visit the Career Advice Hub to see tips on interviewing and resume writing. #J-18808-Ljbffr