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Sugarloaf Resort Front Desk Representative
2 months ago
Overview
Sugarloaf is looking for outgoing, fun-loving, and supportive team players to join our team as Resort Front Desk Representatives. As a Front Desk Representative, you will be the first warm welcome for our guests upon their arrival to our resort’s signature Hotel as well as our fleet of condos. Our Front Desk Representatives create memorable impressions by providing a full range of hotel services and by sharing information about the resort and local area throughout a guest’s stay. In addition to guest interaction, this role will also assist in selling and organizing activities. This full-time, year-round position is eligible for benefits, paid time off, and great team member discounts and perks as well as an end of season bonus.
Candidates that can work a flexible schedulefordays, evenings and weekends are encouraged to apply.If you take pride in the accuracy and quality of your work, enjoy meeting new people and providing outstanding guest service, please come join our team
Responsibilities
Checking in guests accurately and effectively in a quick, but unhurried fashion with the highest level of guest service
.
Provide superior front desk service including but not limited to, taking reservations,
giving
quotes/booking lodging packages and running reports as needed.
Interact in a professional manner
with
all guests, owners, and other resort departments.
Develop a comprehensive knowledge of Sugarloaf's services, promotions and events and accurately relay this information to guests in order to provide the best possible experience.
Oper
ate the switchboard
to answer questions,
and/or
forward or transfer calls to expedite service.
Perform cash reconciliation duties; prepare bank deposits, apply payments to accounts and deliver deposits for delivery.
Resolve and take appropriate action on any guest/owner complaint or problem.
Exceed guest expectations and needs in any other way as requested by manager
.
Qualifications
This position may be for you if:
You enjoy the details. You
stay focused and let nothing sli
p between the cracks.
You a
re approachable and hospitable.
You communicate in a clear and friendly manner. You can remain calm and even-keeled even when in difficult or f
ast-paced
situations.
You achieved a high school diploma or equivalent, are comfortable handling payment transactions, and have basic computer skills.
You
can work a flexible schedulefordays, even
ings and weekends as
business levels
demand
.
You want to be a part of a solid,
supportive team
in a fun
work environment.
A tight knit, mountain community that fosters growth and development while offering great perks sounds like home to you
Want to know more about the Sugarloaf Hotel?
Click here
for more information about our signature location.
Sugarloaf Team Member Benefits include
:
Eligibility for medical/dental/vision/life insurances and 401K
Paid time off
Free lift pass for skiing and/or riding (at Sugarloaf and Sunday River)
Discounts at resort F&B and retail locations
Discounted ski/snowboard lessons and rentals
Access to trails and equipment rentals at our Outdoor Center location
Discounted passes at other Boyne and partner resorts
Eligibility for end of season (summer/winter) loyalty bonus pay
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