Customer Relations Coordinator

2 weeks ago

Houston, United States Graniteprop Full time

** Customer Relations Coordinator**

**Job Category****:** Property Experience **Requisition Number****:** CUSTO001107 Showing 1 location **Job Details**

**Description**

**Essential Functions:**

* Assists property and engineering teams with customer and vendor customer service.

* Manages Angus. Reviews Angus work orders throughout the day to ensure prompt response times; enters requests from customers and others into the system as needed. Closes out work orders as needed and follows up to ensure customer satisfaction.

* Answers, screens and directs incoming calls.

* Assists all visitors coming into the management office.

* Gets mail; opens and distributes.

* Implement Customer amenity program, and support Community Creation efforts for the market.

+ Coordinate customer events, furnishing contracts as needed

+ Facilitate misc. customer offerings

+ Market events to customers via memo blasts, lobby posters, lobby directory

* Monitor and update Lobby Directory as needed

* Coordinates and updates new customer handbook as needed

* Monitor customer systems (Angus, Lobby Directory, Parking Analysis) and building contact lists

* Coordinate customer correspondence, including: letters, memos, newsletters, etc.

* Generate current Rent Roll & Stacking Plans monthly and distribute to management team.

* Schedules conference room reservations.

* Review and approve After-Hours HVAC charges within Angus.

* Monitors Customer Certificate of Insurance (COI) files and reviews Vendor COIs as needed.

* Completes daily security pass down log and send to management team, security, engineering, and porter to notify of all contractors needing access into the building/suites.

* Reviews Securitys Daily Activity Reports (DAR) each day. Alerts management team of any unusual activity noted in the DAR. Creates work orders for items listed in the DAR needing repair.

* Communicates throughout the day with Porter regarding cleaning, spills, restroom supplies, or other janitorial issues as needed.

* Communicates throughout the day with Security as needed regarding security related issues.

* Orders office supplies.

* Files all customer and vendor correspondence.

* Maintains access card databases.

* Assists Property Administrator in other administrative functions as required.

* Performs other duties as assigned.

**Qualifications/Requirements:**

High school diploma or general education degree (GED) required; and a minimum of two to four years of related experience and/or training preferred. Proficient in Microsoft Office, Outlook and JD Edwards. Excellent customer service skills.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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