Customer Support Representative
3 weeks ago
Company Snapshot Founded in 1999, Linden Lab develops platforms that empower people to create, share, and thrive within virtual experiences. In 2003, Linden Lab first launched Second Life , the groundbreaking virtual world enjoyed by millions around the globe, which has since gone on to boast nearly two billion user creations and a vibrant $500 million (USD) economy. Lindens value a workplace that’s as diverse as our products. As we continue to grow, we remain dedicated to building a company that is rooted in organizational health, strengths-based leadership, and the belief that teams are stronger than individuals. If you want access to the forefront of virtual words and payment platforms that support the creator economy, this is the place for you. We’ve created space for everyone to find belonging and invite you to come as you are. Role Overview We’re looking for a Customer Support Representative - Tier 1 to help strengthen our relationship with our Residents by providing stellar service. Reporting to the Tier 1 Supervisor, you will be the face and voice of our company as you help guide our Residents through login difficulties, product features and billing matters. As an active listener, you will also have the opportunity to drive ongoing improvements to increase customer satisfaction. *This is a hybrid role, working three days per week in our Duluth, GA office. What We’ll Offer You The stability of an established company and an unparalleled opportunity to create meaningful relationships and add to our culture. An environment where your voice will be heard and your impact deeply felt. A sense of belonging where your work is appreciated and rewarded. In this Customer Support Representative role you will be on the front lines to serve and delight our residents. This is an opportunity for proper training and resources to become a next level support representative while learning all about the Second Life virtual world. What We’ll Create Together Effective and thoughtful responses to customer inquiries regarding billing, product features, and account access via telephone and support ticket Partnership with other Customer Support team members to collaborate to address sensitive customer issues Main resource as the point of escalation for complex or unusual issues to other teams Ongoing improvements to customer satisfaction Facilitation of special one-off projects and other department related duties What You’ll Bring to the Team At Linden, we celebrate all the dimensions of diversity, including diversity of experience. We recognize that candidates applying for this role will be most successful if they bring the following with them: 6 months of experience in customer facing environments (retail/support) or a related field; experience in the gaming industry is a plus. A service mindset and passion for Customer Service Excellent verbal, written and listening communication skills Ability to multitask and work under pressure while communicating effectively to multiple individuals at once Patience and willingness to take the time to understand the unique needs of our Residents and provide effective solutions Self-initiative and strong sense of responsibility Collaborative nature as you will partner with the team and other departments to best serve our Residents A well-developed sense of humor, resilience and a positive outlook Flexibility to work weekends, evenings, holidays and non-traditional hours High school diploma, some college preferred, but we will consider candidates with a higher level customer facing work experience only Benefits Hybrid role - in office 3 days/week Excellent medical, dental, and vision coverage A rewarding 401(k) program with employer match Education reimbursement program Health & wellness reimbursement program Employee referral incentive program Generous paid vacation accrual Complimentary Linden Lab employee account and badge for your Second Life avatar If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. The confidence gap and imposter syndrome can sometimes get in the way of meeting incredible candidates and we don’t want it to get in the way of meeting you. We encourage you to reach out if you have belief in our mission and your own ability to contribute to our team The Fine Print Work Environment & Physical Demands As a remote-first company, we take great care to ensure an inclusive experience for all of our employees. You may be offered the opportunity to travel to company meetings and events, however this is not a requirement. We aim to optimize for remote attendance, not just accommodate it. The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use the computer and communicate with coworkers in a remote office environment. The employee frequently is required to stand or sit to complete work and may occasionally lift and/or move up to 10 pounds. The statements herein are intended to describe the general nature and level of work being performed by employees in this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Commitment to Equal Opportunity The Company celebrates diversity of thought, race, national origin and culture, age, experience, religion, economic and social status, gender identity and expression, sexual orientation, marital status, veteran status or disability status. Building a culture of inclusion and belonging allows us to create and share experiences with each other, and with our virtual communities. We always seek to maintain a diverse and welcoming workplace, and candidates from all backgrounds are encouraged to apply. Global Data Privacy Notice Depending on your location, the California Privacy Rights Act (CPRA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here . By submitting your application, you are agreeing to our use and processing of your data as required. Pay Transparency Notice Linden’s Total Rewards philosophy ensures a fair, equitable, and unbiased approach to compensation along with competitive benefits in all locations in which we operate. Depending on your work location, the hourly wage/annual salary for this position can have a varied range + RSU equity incentive plan + generous benefits program, including comprehensive medical, dental, vision, and 401(k). Actual target base pay within this range is dependent on many factors, including experience, competencies, skills, internal equity, and calibration of market data. Hourly Pay Range $14.42 — $19.47 USD #J-18808-Ljbffr
-
Customer Support Representative
5 months ago
Atlanta, United States IG Design Group Americas Inc Full timeCustomer Support Representative Tracking Code 2463-799 Job Description Design Group Americas is one of the U.S. leaders of gift packaging, crafts, dcor, and creative play products with a portfolio of over 50 national brands, sold nationwide and around the globe in the mass, middle and specialty markets. We are proud to serve the best and biggest retailers...
-
Customer Support Representative
3 weeks ago
Atlanta, Georgia, United States Hueman PE Talent Solutions Full timeJob Title: Customer Support RepresentativeWe are seeking a highly skilled and dedicated Customer Support Representative to join our dynamic team at Connexure. As a key member of our support team, you will play a crucial role in ensuring client satisfaction and retention.Key Responsibilities:Maintain schedules and ensure proper department coverage.Prioritize...
-
Customer Support Representative
3 weeks ago
Atlanta, United States Kimmel Associates Full timeAbout the Company: A regional leader in the sales and service of construction equipment. The company has been in business for over 12 years and represents one of the top 4 global construction equipment manufacturers. The company considers its employees to be their most important asset. By recruiting the most highly trained employees, they set their mark...
-
Customer Support Representative
4 days ago
Atlanta, Georgia, United States Hueman PE Talent Solutions Full timeCustomer Support RepresentativeAt Hueman PE Talent Solutions, we're seeking a highly skilled and dedicated Customer Support Representative to join our team. As a key member of our support team, you will play a crucial role in ensuring client satisfaction and retention.Key Responsibilities:Maintain schedules and ensure proper department coverage.Prioritize...
-
Customer Support Representative
5 months ago
Atlanta, United States Kimmel & Associates Full timeAbout the Company: A regional leader in the sales and service of construction equipment. The company has been in business for over 12 years and represents one of the top 4 global construction equipment manufacturers. The company considers its employees to be their most important asset. By recruiting the most highly trained employees, they set their mark...
-
Customer Support Representative
1 month ago
Atlanta, Georgia, United States LOOK Agency Full timeCustomer Support OpportunityLOOK Agency, a leading provider of virtual customer service solutions, is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be responsible for providing exceptional customer service to clients through various...
-
Customer Support Representative
3 weeks ago
Atlanta, Georgia, United States Elekta Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Support Representative to join our team at Elekta. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our customers.Key ResponsibilitiesEvaluate customer inquiries and escalate to the appropriate support team or...
-
Customer Support Representative
6 days ago
Atlanta, United States Hueman PE Talent Solutions Full timeDescription Connexure is hiring a Customer Support Representative in Atlanta, GA. We are seeking an experienced and dedicated Customer Support Manager to join our dynamic team at Connexure. The candidate will play a crucial role in ensuring client satisfaction and retention. . Connexure is a leading SaaS software company dedicated to transforming the...
-
Customer Support Representative
3 weeks ago
Atlanta, Georgia, United States Elekta Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Support Representative to join our team at Elekta. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesEvaluate customer inquiries and...
-
Customer Support Representative
4 weeks ago
Atlanta, Georgia, United States Elekta Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Support Representative to join our team at Elekta. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our customers.Key ResponsibilitiesEvaluate customer inquiries and escalate to the appropriate support team or...
-
Customer Support Representative
1 month ago
Atlanta, Georgia, United States Elekta Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Support Representative to join our team at Elekta. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our customers.Key ResponsibilitiesEvaluate customer inquiries and escalate to the appropriate support team or...
-
Customer Support Representative
3 weeks ago
Atlanta, Georgia, United States Descartes Systems Full timeAbout the RoleDescartes Systems is seeking a highly skilled and customer-focused Customer Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesProvide timely and effective...
-
Customer Support Representative
1 month ago
Atlanta, Georgia, United States Chick-fil-A Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our customers via phone, online, and other support channels.Key ResponsibilitiesResolve customer inquiries...
-
Customer Support Representative
3 weeks ago
Atlanta, Georgia, United States Descartes Systems Full timeAbout DescartesDescartes is a leading provider of logistics and supply chain technology solutions. Our mission is to unite the people and technology that move the world.Job SummaryWe are seeking a highly skilled Customer Support Representative to join our Global Trade Compliance team. As a key member of our team, you will provide timely and effective support...
-
Customer Support Representative
3 months ago
Atlanta, United States CarIQ Full time**Customer Support Representative** at The better way for fleets to pay Atlanta, GA Summary Car IQ is a nimble venture-backed company on a mission to transform the payment industry. Our team of engineers, data scientists, and finance experts have created next-generation technology that enables vehicles to autonomously pay for goods and services without the...
-
Sales Representative
2 days ago
Atlanta, Georgia, United States Power Support Partners Full timeJob Title: Field Sales RepresentativeCompany: Power Support PartnersLocation: AtlantaAbout Power Support Partners Company: Power Support Partners is a company that aims to improve the world through its business practices.We are a team of entrepreneurs and electricians who are committed to building a team that shares our values: Love People, Improving Always,...
-
Sales Representative
4 weeks ago
Atlanta, Georgia, United States Power Support Partners Full timeJob Title: Field Sales RepresentativeCompany: Power Support PartnersLocation: AtlantaAbout Power Support PartnersPower Support Partners is a company founded on the idea that a business can sincerely improve the world. We are a group of entrepreneurs and electricians who set out to build a team of people that sincerely believes in our values: Love People,...
-
Customer Support Representative I
4 days ago
Atlanta, Georgia, United States Plunge - Cold Plunge & Saunas Full timeJob OverviewAt Plunge - Cold Plunge & Saunas, we're seeking a talented Customer Support Representative to join our team. As a key member of our customer success team, you'll provide exceptional support to our customers, ensuring their satisfaction and loyalty.**Key Responsibilities:**Respond promptly to customer inquiries via phone, email, and live...
-
Customer Service Representative
3 weeks ago
Atlanta, United States Signature Flight Support Full timeSignature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and...
-
Customer Support Representative II
1 month ago
Atlanta, United States SchoolInfoApp Full time**SchoolInfoApp Customer Support Representative II** (App Store Associate) SchoolInfoApp is looking for a tech-savvy and problem-solving customer support professional with a passion for serving both our clients and internal team. The ideal candidate will have excellent written and verbal communication skills, organization skills, a positive, upbeat attitude...
