Senior Customer Success Manager

2 months ago

Centreville, United States SuccessKPI Full time

SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today's ever-changing world is even better We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you'd be proud to work at, what are you waiting for, apply today

Are you looking to join one of the fastest-growing analytics companies? Do you want to get deeply immersed with our growing list of customers? Are you ready to find new growth paths for the company? Do you want to "roll up your sleeves" when a customer needs help to drive an issue to resolution? We are looking for a qualified Customer Success Manager (CSM) to drive adoption and customer success within a growing portfolio of top-tier customer accounts. You will be asked to drive business value and successful outcomes by aligning the SuccessKPI product and services with the strategic business goals and needs of our customers.

Job Location: Remote Work, USA: Candidate must reside in one of the following states to be considered for this role. We are unable to make any exceptions to this requirement: AZ, CA, CO, FL, GA, IL, ID, IN, MA, MD, MO, MI, NE, NC, NJ. NY, PA. TN, TX, VA, WA

Why work forSuccessKPI:

Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work Opportunity to work for a fast-growth global company in the rapidly growing analytics space Opportunity for career development and growth opportunities as we grow and scale Opportunity to build industry relationships and work alongside seasoned industry experts Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI

What You'll Do:

Understand how our customers want to use SuccessKPI and help make these aspirations a reality Be the customer companion on their journey through on-boarding, adoption and a lifetime of success. Collaborate across SuccessKPI departments and customize the response to the needs of our customers Be a part of an Account team that manages enterprise accounts consisting of Fortune 10 and Fortune 50 companies and responsible for Annual Recurring Revenue of $2-5MM. Become the primary point of contact for customers and the voice that communicates use case/requirements/expectations in a way that is actionable for Marketing, Sales, Support, Services, and Product teams at SuccessKPI. Manage updates in our customer relationship management tools Learn the technical nuances of customers' configurations and act as an initial layer of support and guidance and work closely with support on other needs Understand the concepts and importance of identifying growth areas in existing customer base Help build expansion opportunities – passive selling Travel as needed to support Customer meetings, trainings, or other company meetings & business (required travel typically less than 20%)

What you'll Bring:

Ability to help customers overcome technical and training hurdles while expanding their use of the platform 5+ years in customer facing roles – Sales/Support/Services/Architecture, with at least 2-3 years of enterprise account management experience and at least 1+ year of technical account management Ability to handle escalation management Strong project management fundamentals Passionate about building customer success for the SuccessKPI "Brand" Being a change agent and solution maker DNA – You possess the "Helper Gene" and are proactive in acting on behalf of your customers Hands-on experience with data warehousing ecosystems (e.g. Data sources / ETL / Data warehouse / Data marts). Understanding of different types of data schemas (OLTP vs. OLAP, snowflake, etc.) Hands-on experience with Data and Analytics tools such as Business Objects, Cognos, OBIEE, MicroStrategy, Tableau, Qlik, PowerBI, SQL Familiarity with ETL tools (such as Alteryx, Datameer, Informatica, Talend, SSIS, DataStage, Kettle) is a plus Knowledge and experience with deployment architectures on-premises and in cloud environments like AWS, Azure and Google Cloud Contact Center management familiarity and experience with IVR, ACD, agents and call queues

AboutSuccessKPIInc.:

SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience.

For more information on SuccessKPI, please visit us at successkpi.com

SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A #J-18808-Ljbffr

  • Customer Success Manager

    1 month ago

    Centreville, United States Avenu Insights & Analytics Full time

    Job Summary: As a member of the Customer Success team, you are responsible for delivering end-to-end renewal execution through partnership with our Business Unit (BU) leads and the extended account team. Our Customer Success Managers (CSM) are passionate, skilled, and knowledgeable in the areas of renewal strategy, deal architecture, customer negotiation and...

  • Lead Customer Success Strategist

    7 days ago

    Centreville, Virginia, United States SuccessKPI Full time

    About SuccessKPI:SuccessKPI is a dynamic organization committed to fostering success through collaboration and innovation. We take pride in our inclusive culture and integrate our core values into every aspect of our operations. Our team members are encouraged to be creative thinkers and proactive builders who contribute to shaping the future of our company....

  • Sales Success Representative

    2 weeks ago

    Centreville, United States Infinite Icons Full time $47,000 - $55,000

    Job DescriptionJob DescriptionAre you looking for a High Paying Sales Success Representative position that works during ESSENTIAL TIMES? We are the nation’s leader in the Sales & Consulting industry paving the way for outsourced customer acquisition solutions, target marketing, and direct sales. Our Sales Success Representatives are dedicated to assisting...

  • Sales Success Representative

    5 days ago

    Centreville, United States Infinite Icons Full time $47,000 - $55,000

    Job DescriptionJob DescriptionAre you looking for a High Paying Sales Success Representative position that works during ESSENTIAL TIMES? We are the nation’s leader in the Sales & Consulting industry paving the way for outsourced customer acquisition solutions, target marketing, and direct sales. Our Sales Success Representatives are dedicated to assisting...

  • Sales Success Representative

    1 week ago

    Centreville, United States Infinite Icons Full time $47,000 - $55,000

    Job DescriptionJob DescriptionAre you looking for a High Paying Sales Success Representative position that works during ESSENTIAL TIMES? We are the nation’s leader in the Sales & Consulting industry paving the way for outsourced customer acquisition solutions, target marketing, and direct sales. Our Sales Success Representatives are dedicated to assisting...

  • Sales Success Representative

    1 week ago

    Centreville, United States Infinite Icons Full time $47,000 - $55,000

    Job DescriptionJob DescriptionAre you looking for a High Paying Sales Success Representative position that works during ESSENTIAL TIMES? We are the nation’s leader in the Sales & Consulting industry paving the way for outsourced customer acquisition solutions, target marketing, and direct sales. Our Sales Success Representatives are dedicated to assisting...

  • Senior Project Manager

    2 months ago

    Centreville, United States CARFAX Full time

    Join Team CARFAX as aSeniorProject Manager!Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We're more than just a company: We help millions of consumers make more-informed...

  • Senior Technical Program Manager

    3 days ago

    Centreville, Virginia, United States Riverside Research Full time

    Company OverviewRiverside Research is a distinguished National Security Nonprofit dedicated to advancing research and development in the national interest. We deliver high-caliber technical services, innovative research, and prototype solutions to address some of the most pressing technical challenges facing our nation. All opportunities at Riverside...

  • Junior Marketing Manager

    1 month ago

    Centreville, United States Remarkable Charities Full time

    Job DescriptionJob DescriptionWe want to see our colleagues succeed, which is why we hire people with a leadership mindset from the start. This is an entry-level marketing position with exposure to all aspects of our company, where our team is trained daily on customer service techniques, marketing initiatives, and business communications strategies....

  • Junior Marketing Manager

    4 weeks ago

    Centreville, United States Remarkable Charities Full time

    Job DescriptionJob DescriptionWe want to see our colleagues succeed, which is why we hire people with a leadership mindset from the start. This is an entry-level marketing position with exposure to all aspects of our company, where our team is trained daily on customer service techniques, marketing initiatives, and business communications strategies....

  • Customer Experience Coordinator

    3 hours ago

    Centreville, United States Leidos Full time

    Description Program Summary: The Customer Experience Coordinator will be part of the team responsible for enhancing customer and user experience across various stakeholders and users within the Defense Enclave Services contract for the Fourth Estate Network Optimization program. This role requires active clearance and expertise in customer engagement, change...

  • Senior Center Aide, Part-Time, Contractual

    2 months ago

    Centreville, United States Queen Anne's County Government Full time

    JOB SUMMARY This contractual position assists with day-to-day activities associated with Senior Centers and the Nutrition Program throughout the County and provides general assistance to senior citizens as assigned. This position works 20 hours per week Monday - Friday between the hours of 9:00-1:00. Hours may vary for special events although the contract...

  • Experienced Project Manager

    7 days ago

    Centreville, Virginia, United States CARFAX Full time

    We are seeking a Senior Project Manager at CARFAX. Our organization is dedicated to delivering precise and trustworthy information to our clients. We prioritize our workforce and foster a collaborative and dynamic workplace. If you are passionate about tackling complex projects and making a significant impact, this opportunity is for you.As a Senior Project...

  • Senior Program Coordinator

    7 days ago

    Centreville, Virginia, United States Riverside Research Full time

    Company OverviewRiverside Research is a distinguished National Security Nonprofit committed to advancing research and development in the national interest. We deliver top-tier technical services, innovative research, and prototype solutions to address some of the most pressing technical challenges faced by the nation. All positions at Riverside Research...

  • Senior Cloud Architect

    3 months ago

    Centreville, United States Cohere Technology Group LLC Full time

    Job DescriptionJob DescriptionCohere is seeking a Senior Cloud Architect!  You will take a lead on architecting an existing high-profile application in a cloud DevOps environment utilizing available UC2 and UC2S (AWS) services.  You will be responsible for the design, development and the supervision of the teams that are responsible for building the...

  • Marketing Assistant

    7 days ago

    Centreville, United States Infinite Icons Full time

    Infinite Icons is seeking a vibrant, energetic, and dedicated entry-level Marketing Assistant to join our growing team! Our firm has been in the Washington DC area and was founded on the principles of excellent customer service and a dedication to providing our clients with the highest quality of marketing, sales, and advertising services. Our goal is to...

  • Project Operations Manager

    2 days ago

    Centreville, Virginia, United States Riverside Research Full time

    Company OverviewRiverside Research is a dedicated National Security Nonprofit focused on advancing research and development in the national interest. We specialize in delivering high-end technical services, innovative research, and prototype solutions to address some of the most pressing technical challenges faced by the nation. All opportunities at...

  • Marketing Assistant

    1 week ago

    Centreville, United States Infinite Icons Full time $45,000 - $50,000

    Job DescriptionJob DescriptionInfinite Icons is seeking a vibrant, energetic, and dedicated entry-level Marketing Assistant to join our growing team! Our firm has been in the Washington DC area and was founded on the principles of excellent customer service and a dedication to providing our clients with the highest quality of marketing, sales, and...

  • Senior Vice President of Security Operations

    7 days ago

    Centreville, Virginia, United States Parsons Corporation Full time

    Explore New Horizons with Parsons CorporationAt Parsons, we believe in the power of imagination and the potential of our employees. Join a diverse team of professionals who are committed to excellence and innovation in their fields.Position Overview:As the Senior Vice President of Security Operations, you will be at the forefront of managing and enhancing...

  • Senior Java Backend Engineer

    7 days ago

    Centreville, Virginia, United States AutomotoSocial Full time

    Join Our Team as a Senior Java Backend Engineer!Are you excited about the prospect of creating intelligent systems using cutting-edge technologies? If so, a position as a Senior Java Backend Engineer on the AutomotoSocial Data Technologies team could be the ideal opportunity for you. Our team employs Agile methodologies to leverage groundbreaking tools and...