Customer Support Maven

3 months ago


Chicago, United States Net Impact Full time

- Customer Support Maven

**Customer Support Maven**

Elevate Packaging **Our Purpose**

We believe we can renew the planet by fighting climate change, ending the use of

landfills, eliminating single use packaging and re-enriching our soil. We do this by enabling

brands to use the most sustainable packaging solutions on the planet. To help us make this

happen, contact: jobs@elevatepackaging.com

**Role Overview**

Customer Support is a strategic pillar at Elevate. Being world class in customer support

is vital to our ability to enable brands to be sustainable. As demand for compostable packaging

is growing rapidly, were looking for new team members to field customer inquiries and be the

first touch point for prospective customers.

These team members will be the first representation of our brand to prospective

customers - their ability to delight customers will be pivotal in converting incoming prospects and

building customer confidence. We are not expecting you to be an expert in sustainable

packaging today, we are looking for someone committed to delighting customers who can

actively problem solve and collaborate effectively with the warehouse or custom product

specialists. With a willingness to learn and a commitment to being fact-based, youll have

everything necessary to succeed in this position.

**Customer Service Core Responsibilities**

? Respond to initial customer inquiries sent via email and the Contact Us form

? Maintain world class response time

? Assist customers with e-commerce orders

? Quote custom bag and custom label projects

? Track ongoing customer requests through CRM

? Follow up with interested prospects via phone and email

? Set customer expectations for custom project pricing, process, and timeline

? Answer customer questions about compostability and materials

? Determine production capabilities and provide product solutions

? Convert interested prospects to active customers

? Collaborate actively with custom product specialists and the warehouse team

? Identify trends in inquiry volume, type, and category

? Improve tracking systems and support tools

30 Days

? Learn and practice Elevate culture

? Learn customer support tools and processes

? Develop working knowledge of products and composting

? Take over day-to-day management of inquiries and email support

60 Days

? Show consistent conversion metrics and response times

? Grow into additional support capabilities

? Become an expert in products and sustainability

Ideal Candidate

? Willingness to learn and receive feedback

? Organized and detail-oriented with the ability to support multiple projects

? Communicates effectively via phone and email

? Commitment to company values and sustainability

? Open and available to work in the office

? Experience with customer support or project management a plus

? Proficiency with CRMs (pipedrive) or customer support programs a plus

Again, related experience isnt necessary if you come willing to grow

**Company Culture Expectations**

Elevate Packaging operates around getting our customers what they need when they expect it

and strives for a culture of transparency and truth seeking both internally and externally. We

embody these values:

? Achieve Together: Teammates improve the odds of success, especially when they are

committed to learning, development, and growth

? Love Problem Solving: Gather good facts, get to the root cause, and create a solution

? Be Responsible: Commit to goals and do your best to hit those goals

? Be Transparent: Trust is a key to our success and comes with transparency

? Be Resourceful: Know your resources and be productive in using them

? Be Innovative: Relentless pursuit of improvement

**At Elevate Packaging, we offer**

? Opportunities for professional growth in a fast-growing company with proven leaders

? The opportunity to have a hugely positive impact on the planet

? Work with a collaborative team of A+ individuals who love working together

? Competitive salary aligned with success

? Health benefits

Elevate Packaging

2010 W. Fulton Street

Suite F-239

Chicago , IL 60612

United States

Full Time Entry Level Communications / Marketing Other Sales/Business Development Private Sector Environment Social Entrepreneurship Food


  • Oral Surgeon

    1 week ago


    Chicago, Illinois, United States Dental Metrics Maven Full time

    About the OpportunityDental Metrics Maven is seeking a skilled Oral Surgeon to join our team of dental professionals. As an Oral Surgeon with our organization, you will have the opportunity to work with a well-established referral network, ensuring a full schedule in a short period due to the limited availability of Oral Surgeons in the area.Key...

  • Junior Linux Engineer

    3 weeks ago


    Chicago, United States MAVEN Full time

    About the company: Maven is a market-leading proprietary trading firm allocating internal capital across discretionary, systematic, and market-making strategies. Our collective expertise spans traders, engineers, and technologists, unified by an unwavering dedication to enhance our efficiency as a premier liquidity provider for globally listed derivatives....


  • Chicago, United States Sygna Solutions Full time

    SKILLS / EXPERIENCE: 5-6 plus years of application development /Support experience using modern technical frameworks and architecture, including experience collaborating with external technology teams Support experience with multi-channel applications (web, mobile, API, etc.)Good to have past experience under DevOps or SRE role Understanding of the Secure...


  • Chicago, United States Curb Mobility Full time

    Job description: The position is 50% technical support and 50% customer service administration Technical:Instruct customers in the operation and maintenance of the system and oversee any necessary diagnoses and troubleshoot on-siteWalk customer through problem-solving procedures, by remotely connecting to their system or via email/phone Provide technical...


  • Chicago, United States Curb Mobility Full time

    Job description: The position is 50% technical support and 50% customer service administration Technical:Instruct customers in the operation and maintenance of the system and oversee any necessary diagnoses and troubleshoot on-siteWalk customer through problem-solving procedures, by remotely connecting to their system or via email/phone Provide technical...


  • Chicago, Illinois, United States EPITEC Full time

    Become an Application Support Specialist at EpitecPosition Type: Full-time, ContractCompensation: $50.00 per hourPerks:401(k) PlanDental CoverageHealth InsuranceOverview:Epitec is seeking an Application Support Specialist to enhance our client's operations.This position focuses on improving production reliability, managing incidents, and implementing...


  • Chicago, Illinois, United States Wonder Works Construction Corp. Full time

    Job DescriptionWe are seeking a highly motivated and experienced Customer Support Manager to lead our customer support department at Wonder Works Construction Corp.The Customer Support Manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. You will be up-to-date on industry...


  • Chicago, Illinois, United States Synergy Interactive Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Synergy Interactive. As a key member of our support team, you will be responsible for providing exceptional customer experiences through timely and accurate assistance.Key Responsibilities:Provide Support: Offer expert assistance to customers...


  • Chicago, United States Synergy Interactive Full time

    Customer Support RepresentativeChicago, Ill Onsite 50k - 60k base salary About We're a dynamic tech startup revolutionizing the industry with our groundbreaking software product. We're seeking a passionate and results-driven Customer Support Specialist to join our team in Chicago.Your Role:As a Customer Support Specialist, you'll play a pivotal role in...


  • Chicago, Illinois, United States MetroTrade Full time

    **Job Summary**MetroTrade LLC is seeking a highly skilled Customer Support Specialist to play a key role in delivering exceptional customer experiences in the retail futures space. As a Customer Support Specialist, you will be responsible for leveraging various communication channels to resolve client support inquiries, troubleshoot technical issues, and...


  • Chicago, United States SideRamp Full time

    Job DescriptionJob DescriptionAbout SideRampSideRamp allows professionals to engage with part-time opportunities in the gig economy, offering a centralized platform that manages high-quality, flexible side gigs. We focus on connecting our users to various freelance and part-time work—from discovering opportunities to streamlining the application process....


  • Chicago, United States Supernova Technology Full time

    ABOUT US Founded in 2014, we offer the industry’s first and only cloud-based, fully-customizable, end-to-end software solution to automate securities-based lending from origination through the life of the loan. By combining thought leadership in suitability and risk management with industry-leading education and the latest technology, Supernova enables...


  • Chicago, Illinois, United States Cubic Full time

    About the RoleCubic is seeking a highly skilled Customer Support Manager to join our team. As a key member of our organization, you will be responsible for leading our customer support team and ensuring that our customers receive exceptional service.Key ResponsibilitiesTeam Leadership: Lead and manage a team of customer support professionals to ensure that...


  • Chicago, United States Amper Technologies, Inc. Full time

    Amper is a fast-growing tech company headquartered in Chicago’s River West neighborhood. We build a simple but powerful platform that helps manufacturers reduce costs, increase visibility and drive efficiency. We recently raised funds for our Series A and are looking to quickly grow our team and scale our company. The customer support associate will work...


  • Chicago, United States Amper Technologies, Inc. Full time

    Amper is a fast-growing tech company headquartered in Chicago's River West neighborhood. We build a simple but powerful platform that helps manufacturers reduce costs, increase visibility and drive efficiency. We recently raised funds for our Series A and are looking to quickly grow our team and scale our company. The customer support associate will work...


  • Chicago, Illinois, United States AlienVault Full time

    Position Summary:Join our dynamic team at AlienVault and take the initiative in providing exceptional customer support. As a vital member of our Customer Support team, you will be at the forefront of customer interactions, enhancing their experience with our innovative product offerings in the cybersecurity sector. This role presents a unique opportunity to...


  • Chicago, Illinois, United States Intercom Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Support Manager to lead our NAMER region team. As a key member of our customer service organization, you will be responsible for delivering exceptional customer experiences and driving business results.Key ResponsibilitiesLead a high-performing team of Technical Support Specialists and...


  • Chicago, United States CoinFlip Full time

    Company Overview CoinFlip is a leading fintech company powered by cryptocurrency. The company operates the world's largest network of cryptocurrency ATMs by transaction volume with over 4,500 kiosks across 49 US states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, Panama, and Brazil supporting the buying and selling of major...


  • Chicago, Illinois, United States Restore Hyper Wellness Full time

    Position OverviewCustomer Support Specialist RoleRestore Hyper Wellness is on the lookout for a dedicated Customer Support Specialist to enhance our vibrant team. If you are energized by a dynamic work environment and possess a strong interest in health and wellness, we would love to hear from you.In the role of Customer Support Specialist, you will be...


  • Chicago, United States WorkRamp Full time

    **Customer Support Representative** Chicago / Customer Success / Remote WorkRamp is the leading enterprise platform for corporate learning. Were out to revolutionize the way people onboard, train, and get certified across the business. Top companies like Zoom, Box, and Reddit trust WorkRamp to deliver amazing learning experiences for their customers,...