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Customer Support Representative
2 months ago
**Customer Support Representative**
Chicago / Customer Success / Remote WorkRamp is the leading enterprise platform for corporate learning. Were out to revolutionize the way people onboard, train, and get certified across the business. Top companies like Zoom, Box, and Reddit trust WorkRamp to deliver amazing learning experiences for their customers, partners, and employees.
WorkRamp is a people-driven company with the belief that businesses should not only build lasting products but also lasting careers. We want to work with people who are incredibly team-oriented, jump head-first into a challenge, and always maintain a high-bar for excellence.
- #1 Top-Rated LMS for 2021 by The Motley Fool - #1 on Inc's 2021 Best Workplaces List for Startups - #27 on Fortune's Best Small & Mid Sized Companies in 2021 - Fortune's Best Places to Work in the Bay Area 2021
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We are looking for a product support specialist to provide an amazing support experience for our customers. This role will be on the front lines with our customers: listening to pain points, troubleshooting issues, and helping resolve any problems that may spring up. As a support representative, you will also have the chance to interface closely with our product and engineering teams to help guide the roadmap based on the trends you are seeing.
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- Answering and troubleshooting issues on chat, email, and phone via our support ticketing system - Becoming a technical expert across our product and adjacent technologies like SSO, Salesforce, and Slack - Working closely with product and engineering to escalate any high priority issues and trends - Have the opportunity to experience a fast-paced startup environment - Shift Hours: 7am - 4pm ET (6am - 3pm CT)
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- 2 to 4 years experience in a support related role for a software product (enterprise SaaS a plus) - Strong technical and written skills - Experience with Intercom, Zendesk, Salesforce - Ability to communicate complex concepts to customers - Process-driven and having attention to detail - Eagerness to respond to tickets to ensure that all SLA response times are met - Empathy for customers and diligence to resolve problems to provide customer satisfaction - Passion for the startup experience
???? **Perks**
- Fully Remote - Work from anywhere in the US - Unlimited PTO - Equity - Full healthcare coverage - Stipend for remote work setup - 401K - Half Day Fridays every other week - Quarterly Self Care Day & more
**- This role is fully remote, and must sit in Eastern or Central Time zones** **- At this time, WorkRamp does not sponsor work visas**
