IT and Customer Support

3 months ago


Chicago, United States Curb Mobility Full time

Job description:

The position is 50% technical support and 50% customer service administration


Technical:

  • Instruct customers in the operation and maintenance of the system and oversee any necessary diagnoses and troubleshoot on-site
  • Walk customer through problem-solving procedures, by remotely connecting to their system or via email/phone
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Write training manuals and train system installers.
  • Serve as the company liaison with customer on technical and administrative matters
  • Run reports to determine malfunctions and propose solutions.


Administration and Customer support:

  • Field inbound calls from drivers and customers communicate driver, customer, dispatching issues to management
  • Resolve fare issues between drivers and customers
  • Document complaints and report
  • Place orders for customers seeking WAV transportation
  • Assign trips to drivers
  • Resolve issues regarding incentives/fast lane vouchers
  • Prepare reports for different departments or upper management
  • Provide clerical support when needed


Must haves:

  • Advance knowledge of Windows Operating Systems, Servers and Microsoft Office products.
  • Experience troubleshooting and supporting hardware and software issues
  • Excellent customer service skills
  • Effective Communication and multitasking skills.
  • Ability to manage time effectively
  • Possess good organizational and decision-making skills
  • Ability to work independently as well as in a team environment
  • Excellent problem-solving ability
  • Positive and patient
  • Ability to diffuse a situation between a driver and a passenger
  • Communicate effectively, both oral and written, with contract managers, co-workers, supervisors, staff, and the general public.


Benefits:

● On-going diversity and inclusion training

● Short and long-term disability

● Shuttle service from ferry or subway station to the office

● Great medical, dental, and vision insurance options

● Mental health benefits

● Peleton Subscription

● 15 days PTO + 10 paid holidays + 10 sick days

● 401(k) matching

● Pre-tax commuter benefits, HSA, FSA, Dependent Care

● 16 weeks paid maternity leave, 6 weeks paid paternity leave - biological, adoptive, and foster parents are all eligible



Curb is proud to be an equal opportunity employer.



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