Customer Service Agent

3 weeks ago

Austin, United States Forward Air Full time

Company Overview: Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs. Position Summary: Inventory, load, pull and pack products with 100% accuracy at all times. Core Responsibilities & Duties: + Respond to customer inquiries and maintain customer accounts according to specific guidelines and procedures. + Research information to solve customer service problems. + Document and record monthly activities for period end reporting. + Provide work coverage for other employees' absences when necessary. + Base line understanding of MS Excel functions and how to manage email rules with MS Outlook. + Perform other duties as assigned by department Supervisor and/or Manager. Job Requirements & Qualifications: + Knowledge of customer service practices and administrative procedures. + Accurate data entry is a necessity. + Must be able to multitask. + Must be proficient in the use of standard office software applications. + Must have excellent communication skills (written and verbal). + Must have excellent organization skills, as attention to numerous email groups is required. + Exemplary customer service skills are required. + Must be a self-starter with common sense, a professional attitude, and strong problem-solving abilities. + Should take pride in his/her work and perform with 100% accuracy on a daily basis without exceptions. + Ability to work cooperatively with others at all levels within the organization. + Requires the ability to make judgments and work with minimum supervision. + Knowledge of warehouse management system SAP is a plus. + Availability for occasional short shift on Saturday or Sunday. + Availability for coverage time from 10am-7pm. What We Offer: + Competitive base salary. + Two weeks of paid time off within the first year of employment, sick time and holidays. + Company provided life insurance. + Health, vision, and dental insurance options. + Commuter benefit plan. + Optional supplemental life insurance. + 401(k) + Wellness program. + A great place to work with a terrific culture. #IND About Us Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base. Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry. Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (ewsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication About the Team

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